Ratings & Reviews

3.8★ weighted average calculated from 45 Google + None Trustpilot reviews

Factoring Policy

This is Tollcross Housing Association's Factoring Policy, not a formal Written Statement of Services. It covers the same territory — fees, response times, complaints — but hasn't been published under that legal heading.
Management Fee
A standard Management Fee is charged across all property types.
Emergency Response
6 hours
Routine Response
5 working days
Billing Frequency
Quarterly
Notice Period
28 days
Insurance Commission
No commission taken
No Insurance Commission

Property Coverage

Tollcross Housing Association manages approximately 1,983 properties across 1 area of Scotland.

Glasgow 1,983 properties · 8% market share

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Tribunal Record

No tribunal cases since 2021.

FAQ

Has Tollcross Housing Association had any tribunal cases?
No, Tollcross Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Tollcross Housing Association?
First, raise your complaint directly with Tollcross Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.