Ratings & Reviews
Factoring Policy
This is Tollcross Housing Association's Factoring Policy, not a formal Written Statement of Services. It covers the same territory — fees, response times, complaints — but hasn't been published under that legal heading.
How Tollcross Housing Association's statement compares: emergency response 6h vs industry median 4.0h; insurance commission: none taken. See how all 80 statements compare →
- Management Fee
- A standard Management Fee is charged across all property types.
- Emergency Response
- 6 hours
- Routine Response
- 5 working days
- Billing Frequency
- Quarterly
- Insurance Commission
- No commission taken
No Insurance Commission
Areas Covered
Tollcross Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).
Glasgow
1,983 mapped properties
· 8% market share
Portfolio Profile
115
Buildings managed
17.2
Avg units / building
14
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 17.2 units.
Tribunal Record
No tribunal cases since 2021.
FAQ
Has Tollcross Housing Association had any tribunal cases?
No, Tollcross Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Tollcross Housing Association?
First, raise your complaint directly with Tollcross Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.