Active · PF000261 · Housing Association · 1,983 properties

Tollcross Housing Association

Registered as Tollcross Housing Association Limited · Updated 18 July 2026
No insurance commission Housing Association Local reach
3.8
48 reviews
1,983
Properties
1
Council area
0/None
Cases / upheld
At a glance
At a Glance

Tollcross Housing Association is a local property factor, managing approximately 1,983 properties in Glasgow. Its portfolio spans 115 buildings, averaging 17.2 units each — mainly small blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Reviews average 3.8 stars (48 ratings). Positive signals: no commission taken on block insurance.

Tribunal risk
CLEAN
None / 0
0 cases since 2021
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0141 763 1317 Visit website ↗

Ratings & Reviews

3.8★ weighted average calculated from 48 Google + None Trustpilot reviews

Factoring Policy

This is Tollcross Housing Association's Factoring Policy, not a formal Written Statement of Services. It covers the same territory — fees, response times, complaints — but hasn't been published under that legal heading.
Management Fee
A standard Management Fee is charged across all property types.
Emergency Response
6 hours
Routine Response
5 working days
Billing Frequency
Quarterly
Insurance Commission
No commission taken
No Insurance Commission

Property Coverage

Tollcross Housing Association manages approximately 1,983 properties across 1 area of Scotland.

Glasgow 1,983 properties · 8% market share

Portfolio Profile

115
Buildings managed
17.2
Avg units / building
14
Median units / building

Building Size Distribution

51
1–10
33
11–25
29
26–50
2
51–100
0
100+

Distribution of managed buildings by unit count. Average building size: 17.2 units.

Tribunal Record

No tribunal cases since 2021.

FAQ

Has Tollcross Housing Association had any tribunal cases?
No, Tollcross Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Tollcross Housing Association?
First, raise your complaint directly with Tollcross Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
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