How much does Factors Direct charge?

Fee information for Factors Direct varies by development. Factors typically charge between £120 and £350 per year for management fees. Request a quote directly from the factor for accurate pricing, or view their Written Statement of Services if available.

Where does Factors Direct operate?

Factors Direct manages properties in Glasgow, Edinburgh, Fife and 3 other areas. Their largest presence is in Glasgow with 289 properties.

Factors Direct Reviews & Complaints

Q: Has Factors Direct had any tribunal cases?

No, Factors Direct has no tribunal cases on record with the Housing & Property Chamber.

Factors Direct

Registered as Factors Direct Limited · Updated 25 May 2026

Online portal Commercial Regional reach

4.3★

6 reviews

449

Properties

Council areas

0/None

Cases / upheld

At a glance

At a Glance

Factors Direct is a regional property factor, managing approximately 449 properties across 6 areas of Scotland, with its largest presence in Glasgow, Edinburgh, Fife. Its portfolio spans 39 buildings, averaging 11.5 units each — mainly small blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Positive signals: online homeowner portal.

Ratings & Reviews

4.3★ weighted average calculated from 6 Google + None Trustpilot reviews

Google Reviews

4.3★ (6)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View document →

Management Fee: See property schedule
Emergency Response: 24 hours
Routine Response: 7 working days
Enquiry Response: 2 working days
Complaint Response: 21 working days
Billing Frequency: Quarterly
Notice Period: 3 months
Insurance Commission: Takes commission (amount not published)

Online Portal ↗ Code of Conduct August 2021

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

Factors Direct manages approximately 449 properties across 6 areas of Scotland.

Area Properties Market share

Glasgow 289

Edinburgh 89

Fife 26

Lanarkshire 21

Stirling 10

Compare factors in Glasgow →

Based on 449 registered properties. Source: Scottish Property Factor Register ↗.

Portfolio Profile

Buildings managed

11.5

Avg units / building

Median units / building

Building Size Distribution

1–10

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 11.5 units.

Based on 39 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Factors Direct Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2022-10-18

Company No. SC747667

Accounts Up to date

Directors 1

Avg. Tenure 3.5 yrs

FAQ

Has Factors Direct had any tribunal cases?

No, Factors Direct has had no tribunal cases since 2021 according to our records.

How do I make a complaint about Factors Direct?

First, raise your complaint directly with Factors Direct using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Factors Direct?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.