About This Factor
✓ Verified June 2026
Factors Direct have claimed and verified this profile.
Information below was submitted directly by the factor, June 2026. It is not independently verified by Compare Factors.
Verified status does not affect rankings — factors are ranked solely on independent data.
This is a free service — no payment is made by the factor to appear or to be verified.
Team & Capacity
10
Total employees
6
Property managers
8+
Unit range accepted
Open
Currently taking clients
- Named manager per development
- Yes
Specialisms
Service Commitments
- Emergency response
- Within 2 hours
- Routine enquiry response
- 2 working days
- Site visits
- Quarterly
- Out-of-hours cover
- In-house team
- Office hours
- Mon–Thu 9am–5pm, Fri 9am–4pm
- Online portal
- factorsdirect.co.uk ↗
- Mobile app
- Yes
- Tendering process
- Competitive tenders provided
- Billing frequency
- Monthly
- Notice period
- 90 days
- Delegated authority
- £50 per item
- Float required
- Yes
- Reserve / sinking fund
- Yes
Fees (self-reported)
- Fee model
- Fixed fee, all-inclusive
- Major works fee
- Percentage of contract value
- Change of ownership fee
- £100
- Insurance commission
- 15% — retained by Factors Direct
Ratings & Reviews
Written Statement of Services
How Factors Direct's statement compares: emergency response 8h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: takes commission. See how all 80 statements compare →
- Management Fee
- See property schedule
- Emergency Response
- 8 hours
- Urgent Response
- 16 hours
- Routine Response
- 1 working day
- Enquiry Response
- 1 working day
- Complaint Response
- 5 working days
- Billing Frequency
- Monthly
- Notice Period
- 3 months
- Delegated Authority
- £50
- Insurance Commission
- Takes 15% commission
Online Portal ↗
Code of Conduct August 2021
Areas Covered
Factors Direct's coverage spans 6 areas of Scotland (from our coverage mapping).
Portfolio Profile
39
Buildings managed
11.5
Avg units / building
8
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 11.5 units.
Tribunal Record
No tribunal cases since 2021.
Had problems with Factors Direct Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2022-10-18
Company No.
SC747667
Accounts
Up to date
Directors
1
Avg. Tenure
3.5 yrs
FAQ
Has Factors Direct had any tribunal cases?
No, Factors Direct has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Factors Direct?
First, raise your complaint directly with Factors Direct using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Factors Direct?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.