Active
· PF000170
· Commercial
· 12,521 properties
Trinity Factoring
Registered as Trinity Factoring Services Ltd
· Updated 9 October 2026
TPI Member
Online portal
CommercialNational reach
3.5★
182 reviews
12,521
Properties
12
Council areas
14/6
Cases / upheld
At a glance
At a Glance
Trinity Factoring is a national property factor, managing around 12,521 properties across 12 areas of Scotland, with its largest presence in Edinburgh, the Lothians, Aberdeen & Aberdeenshire.
Its portfolio spans 410 buildings, averaging 30.5 units each — weighted towards medium blocks.
It holds a GREEN risk rating with an adjusted case rate of 6.4 per 10,000 properties — in line with the median across factors (6.6).
Customer reviews average 3.5 stars across 182 Google and Trustpilot ratings.
Positive signals: TPI member; 28-day notice period to switch; online homeowner portal.
How Trinity Factoring's statement compares:
emergency response 4h vs industry median 4.0h;
notice period 28 days vs median 90;
insurance commission: takes commission.
See how all 80 statements compare →
Management Fee
fixed
Emergency Response
4 hours
Routine Response
10 working days
Enquiry Response
7 working days
Complaint Response
20 working days
Billing Frequency
Annually
Notice Period
28 days
Insurance Commission
Takes commission (amount not published)
Online Portal TPI MemberProperty Managers Association Scotland, Financial Conduct Authority, Information Commissioner’s Office
The applicant complained about the property factor's handling of a recurring communal pipe leak, which had first been repaired in early 2022 but led to a hazardous leak into a neighbouring flat in November 2023. The Tribunal found breaches of Code standards on communication (2.1), timely responses to complaints (2.7), keeping the homeowner informed of repair progress (6.4), and providing a written final complaints decision (7.2). A PFEO was made on 5 August 2026 ordering a £500 payment to the applicant.
"From November 2023 and into 2024, the Respondent’s communications and engagement with the Applicant fell below the necessary standards."
A breach of OSP11 was found (a stage-2 complaint answered after 30 days) but the tribunal did not consider a Property Factor Enforcement Order appropriate; the related fence complaint (LM/24/4160) was not upheld.
"The Tribunal considers that in the whole circumstances of the case this is a rather minor matter. Accordingly, the Tribunal does not consider that making any Property Factor Enforcement Order would be appropriate."
The homeowner alleged breaches of the Code of Conduct. The tribunal found the property factor had complied with the relevant sections of the Code and dismissed the application, making no order.
"The Tribunal determined that the Respondent has complied with the duty under section 14 of the 2011 Act, and in particular has complied with sections 7.1 and 7.5 of the Code of Conduct for Property Factors 2021."
The tribunal found breaches of the Code of Conduct and issued a PFEO requiring the factor to pay compensation and provide documentation. The factor complied with the order.
"The Property Factor Enforcement Order dated 22nd July 2024 has been complied with."
The tribunal found that Trinity Factoring Services Ltd breached the code of conduct and ordered them to calculate and reissue statements of account and invoices for 5 years and to pay £1,000.00 in compensation.
"We will instruct the Property Factor to calculate and reissue statements of account and invoices for 5 years to the date of the Order."
Yes, Trinity Factoring has had 14 tribunal cases since 2021, with 43% of complaints upheld.
How do I make a complaint about Trinity Factoring?
First, raise your complaint directly with Trinity Factoring using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Trinity Factoring?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.
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