Ratings & Reviews
Written Statement of Services
- Management Fee
- fixed
- Emergency Response
- 4 hours
- Routine Response
- 10 working days
- Enquiry Response
- 1 working day
- Complaint Response
- 5 working days
- Billing Frequency
- Annually
- Notice Period
- 28 days
- Insurance Commission
- Takes 17.5% commission
No Mandatory Float
Online Portal
TPI Member
Property Managers Association Scotland, Financial Conduct Authority, Information Commissioner’s Office
Property Coverage
Trinity Factoring manages approximately 12,521 properties across 12 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
410
Buildings managed
30.5
Avg units / building
22
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 30.5 units.
Tribunal Record
Since 2021
15
Cases
40%
Upheld
(avg: 51%)
4.8
Rate/10k
(avg: 4.5)
5
PFEOs
Enforcement
£2,350
Paid
Compensation
Communication
Top Issue
7 cases
All Complaint Types
Communication (7)
Other (6)
Maintenance (5)
Financial (5)
Complaints Handling (4)
Insurance (1)
Recent Decisions
FTS/HPC/LM/24/0388 | FTS/HPC/LM/24/4160
2025-08-26
Dismissed
The tribunal found a breach of the Code of Conduct regarding complaint handling timescales but dismissed the applications and did not issue a PFEO because the breach was minor.
"The Tribunal considers that in the whole circumstances of the case this is a rather minor matter. Accordingly, the Tribunal does not consider that making any Property Factor Enforcement Order would be appropriate."
Maintenance
Complaints Handling
View on HPC →
FTS/HPC/PF/24/5520
2025-06-27
Dismissed
The homeowner alleged breaches of the Code of Conduct. The tribunal found the property factor had complied with the relevant sections of the Code and dismissed the application, making no order.
"The Tribunal determined that the Respondent has complied with the duty under section 14 of the 2011 Act, and in particular has complied with sections 7.1 and 7.5 of the Code of Conduct for Property Factors 2021."
Maintenance
Financial
Other
Complaints Handling
View on HPC →
FTS/HPC/PF/23/0299+0302
2024-04-25
PFEO Complied
The tribunal found breaches of the Code of Conduct and issued a PFEO requiring the factor to pay compensation and provide documentation. The factor complied with the order.
"The Property Factor Enforcement Order dated 22nd July 2024 has been complied with."
Communication
Financial
Maintenance
Complaints Handling
View on HPC →
Thinking of switching from Trinity Factoring Services Ltd? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Trinity Factoring Services Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
1979-03-15
Company No.
SC067354
Accounts
Up to date
Directors
1
Avg. Tenure
—
FAQ
Has Trinity Factoring had any tribunal cases?
Yes, Trinity Factoring has had 15 tribunal cases since 2021, with 40% of complaints upheld.
How do I make a complaint about Trinity Factoring?
First, raise your complaint directly with Trinity Factoring using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Trinity Factoring?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.