Ratings & Reviews

2.7★ weighted average calculated from 108 Google + None Trustpilot reviews
Google Reviews
2.7★ (108)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Wheatley Homes East's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Wheatley Homes East, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Wheatley Homes East manages approximately 2,176 properties across 3 areas of Scotland.

Area Properties Market share
Edinburgh 1,904 <5%
Lothians 269 <5%
Fife 3 <5%
Compare factors in Edinburgh →
Based on 2,176 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
2
Cases
100%
Upheld
(avg: 52%)
9.2
Rate/10k
(avg: 8.0)
2
PFEOs
Enforcement
£2,000
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Financial (2) Maintenance (2) Consultation (2) Complaints Handling (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/3962 2024-09-26
PFEO Complied
The tribunal found Wheatley Homes East in breach of the Code of Conduct for multiple reasons including lack of transparency. The tribunal made a Property Factor Enforcement Order for repayment of 50% of the management fees and £1000 in compensation.
"The Tribunal has decided that it should make a PFEO in amended terms."
Communication Financial Maintenance Consultation Complaints Handling
£1,000 compensation ⚠ PFEO issued
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FTS/HPC/PF/23/3768 2024-09-26
PFEO Complied
The tribunal found that the factor breached the Code of Conduct and failed to carry out their duties to a reasonable standard. The Tribunal issued a Property Factor Enforcement Order, requiring the factor to refund 50% of management fees for a period and pay compensation, which was subsequently complied with.
"The Tribunal order the Respondent to repay to the Applicant 50% of the management fees paid by him for the period 1 January 2021 to 31 December 2023 or cancel the management fees for any part of this period that have not already been paid , and The Tribunal order the Respondent to pay to the Applicant the sum of £1000 for his time, effort, and inconvenience,"
Communication Financial Maintenance Consultation
£1,000 compensation ⚠ PFEO issued
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Rejected
The Tribunal rejected the application due to the applicant's failure to provide requested information.
"Accordingly the Tribunal has good reason to believe that it would not be appropriate to accept the application and rejects the application in terms of rule 8 (1) (c) of the Tribunal Rules."
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FAQ

Has Wheatley Homes East had any tribunal cases?
Yes, Wheatley Homes East has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Wheatley Homes East?
First, raise your complaint directly with Wheatley Homes East using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.