About This Factor
✓ Verified June 2026
Park Property Management have claimed and verified this profile.
Information below was submitted directly by the factor, June 2026. It is not independently verified by Compare Factors.
Verified status does not affect rankings — factors are ranked solely on independent data.
This is a free service — no payment is made by the factor to appear or to be verified.
Team & Capacity
20
Total employees
12
Property managers
8–1000
Unit range accepted
Open
Currently taking clients
- Named manager per development
- Yes
Specialisms
Service Commitments
- Emergency response
- Within 24 hours
- Routine enquiry response
- 5 working days
- Complaint first response
- 5 working days
- Site visits
- Quarterly
- Out-of-hours cover
- Dedicated call service
- Office hours
- Mon–Fri 9am–5pm
- Online portal
- myaccount.parkpm.co.uk ↗
- Mobile app
- No
- Tendering process
- Competitive tenders provided
- Billing frequency
- Quarterly
- Notice period
- 90 days
- Delegated authority
- £50 per unit per item
- Float required
- Yes
- Reserve / sinking fund
- Yes
May decline if: High number of non-paying owners; no float requested; lack of owner investment in common areas.
Fees (self-reported)
- Fee model
- Fixed fee, all-inclusive
- Indicative range
- £180–£300 per unit / year
- Major works fee
- Percentage of contract value
- Change of ownership fee
- £50 + VAT
- Insurance commission
- 22.5% — disclosed; returned to owners
Ratings & Reviews
Written Statement of Services
How Park Property Management's statement compares: notice period 90 days vs median 90; insurance commission: none taken. See how all 80 statements compare →
- Management Fee
- Your share of the management fee is set out in the appendix to this document.
- Emergency Response
- We expect urgent repairs to be attended to within 24 hours of notification.
- Urgent Response
- 24 hours
- Routine Response
- 5 working days
- Enquiry Response
- 5 working days
- Complaint Response
- We aim to respond to telephone, written or e-mail requests within five working days of receiving your communication.
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Delegated Authority
- Works over the value as defined in your deeds will be subjected to formal tenders whilst lower value contracts will be placed at PPM’s discretion.
- Insurance Commission
- No commission taken
Areas Covered
Park Property Management's coverage spans 10 areas of Scotland (from our coverage mapping).
Area
Mapped properties
Market share
Portfolio Profile
271
Buildings managed
22.9
Avg units / building
17
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 22.9 units.
Tribunal Record
Since 2021
5
Cases
—
Upheld
—
Adjusted rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
2 cases
Rating basis: No adverse tribunal findings since 2021. Unweighted adverse rate: 0.0 per 10,000 properties. How we calculate this →
All Complaint Types
Communication (2)
Financial (1)
Complaints Handling (1)
Disclosure (1)
Other (1)
Insurance (1)
Recent Decisions
FTS/HPC/PF/25/2474
2026-07-11
Dismissed
A homeowner applied alleging the property factor failed to comply with OSP 1, 4, 5 and 6, raising concerns about an increased float, failure to carry out roof repairs, alleged misleading communications, and handling of a contingency fund. Following a Case Management Discussion and a full hearing, the Tribunal found no evidence of any breach of the Code, accepting that the development was severely underfunded due to non-payment by the majority of owners and that the property factor had acted reasonably in the circumstances. No Property Factor Enforcement Order was issued.
"The Tribunal has not found any evidence of failure by the Property Factor to comply with parts 1, 4, 5 or 6 of the Overarching Standards of Practice."
View on HPC →
FTS/HPC/PF/25/0429
2025-12-16
Dismissed
The application was dismissed at case management. The factor released funds to the homeowner (largely comprising client funds previously held pending bank details), and the tribunal dismissed the application as the matter was resolved.
"In the circumstances the tribunal takes the view that the application has been resolved by agreement between the parties and dismisses the application."
View on HPC →
FTS/HPC/PF/24/2316
2025-09-16
Dismissed
The homeowner complained about communications, financial obligations, and breach of duties. The Tribunal found no breaches of the Code of Conduct or the Property Factor's duties and dismissed the application.
"The Property Factor is found not to have failed to comply with Sections 2.1, 3.2, 3.4 and 3.8 and 7.2; and not to be in breach of the Property Factor’s duties."
Communication
Financial
Complaints Handling
Disclosure
Other
View on HPC →
Thinking of switching from Park Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Park Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2012-01-05
Company No.
SC413993
Accounts
Up to date
Directors
1
Avg. Tenure
14.3 yrs
FAQ
Has Park Property Management had any tribunal cases?
Yes, Park Property Management has had 5 tribunal cases since 2021, with 0% of complaints upheld.
How do I make a complaint about Park Property Management?
First, raise your complaint directly with Park Property Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Park Property Management?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.