Ratings & Reviews
Written Statement of Services
- Management Fee
- Your share of the management fee is set out in the appendix to this document.
- Emergency Response
- 24 hours
- Urgent Response
- 24 hours
- Routine Response
- 5 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Delegated Authority
- Works over the value as defined in your deeds will be subjected to formal tenders whilst lower value contracts will be placed at PPM’s discretion.
- Insurance Commission
- No commission taken
Property Coverage
Park Property Management manages approximately 6,194 properties across 10 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
271
Buildings managed
22.9
Avg units / building
17
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 22.9 units.
Tribunal Record
Since 2021
4
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2)
Financial (1)
Complaints Handling (1)
Disclosure (1)
Other (1)
Insurance (1)
Recent Decisions
FTS/HPC/PF/25/0429
2025-12-16
Dismissed
The application was dismissed at case management. The factor released funds to the homeowner (largely comprising client funds previously held pending bank details), and the tribunal dismissed the application as the matter was resolved.
"In the circumstances the tribunal takes the view that the application has been resolved by agreement between the parties and dismisses the application."
View on HPC →
FTS/HPC/PF/24/2316
2025-09-16
Dismissed
The homeowner complained about communications, financial obligations, and breach of duties. The Tribunal found no breaches of the Code of Conduct or the Property Factor's duties and dismissed the application.
"The Property Factor is found not to have failed to comply with Sections 2.1, 3.2, 3.4 and 3.8 and 7.2; and not to be in breach of the Property Factor’s duties."
Communication
Financial
Complaints Handling
Disclosure
Other
View on HPC →
FTS/HPC/PF/23/1674
2024-01-09
Dismissed
The homeowner claimed a breach of the Code of Conduct. The Tribunal determined the property factor had not breached the code and dismissed the application.
"The Tribunal found there was no breach of the Code by the Property Factor."
Communication
Insurance
View on HPC →
Thinking of switching from Park Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Park Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2012-01-05
Company No.
SC413993
Accounts
Up to date
Directors
1
Avg. Tenure
14.3 yrs
FAQ
Has Park Property Management had any tribunal cases?
Yes, Park Property Management has had 4 tribunal cases since 2021, with 0% of complaints upheld.
How do I make a complaint about Park Property Management?
First, raise your complaint directly with Park Property Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Park Property Management?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.