Ratings & Reviews
Written Statement of Services
Mirrored copy hosted by Compare Factors.
How Newton Property Management's statement compares: emergency response 24h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: takes commission. See how all 80 statements compare →
- Management Fee
- 9.5% of repair cost
- Emergency Response
- 24 hours
- Urgent Response
- two working days
- Routine Response
- 2 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 7 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Insurance Commission
- Takes commission (amount not published)
Online Portal
TPI Member
Code of Conduct 2021
Authorised and Regulated by the financial conduct authority in respect of insurance mediation activities only, registration no. 309493
Areas Covered
Newton Property Management's coverage spans 15 areas of Scotland (from our coverage mapping).
Area
Mapped properties
Market share
Portfolio Profile
1,682
Buildings managed
21.9
Avg units / building
14
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 21.9 units.
Tribunal Record
Since 2021
46
Cases
57%
Upheld
(median: 50%)
9.2
Adjusted rate/10k
(median: 6.6)
17
PFEOs
Enforcement
£11,500
Paid
Compensation
Communication
Top Issue
26 cases
Rating basis: PFEO-weighted rate 9.2 per 10,000 (at or below 10). Unweighted adverse rate: 7.0 per 10,000 properties. How we calculate this →
All Complaint Types
Communication (26)
Financial (14)
Other (11)
Complaints Handling (10)
Maintenance (10)
Consultation (6)
Disclosure (3)
Debt Recovery (3)
Insurance (1)
Recent Decisions
FTS/HPC/PF/24/4854
2026-09-17
PFEO Pending
The Tribunal found Newton Property Management Ltd in breach of the Code of Conduct (OSP3 and sections 3.1, 3.2 and 7.2) and of its property factor duties, chiefly over systematic invoicing errors on a retirement development (around £15,917 credited back to homeowners), failure to hold a £103,000 contingency fund in an interest-bearing account as the Deed of Conditions required, and failure to confirm its final complaints decision in writing. A Property Factor Enforcement Order was made on 17 September 2026 requiring £500 compensation and a plan to calculate lost interest on the fund, with 30 days to comply; compliance has not yet been certified.
"The Tribunal hereby makes the following Property Factor Enforcement Order (“PFEO”)."
Financial
Disclosure
Complaints Handling
View on HPC →
FTS/HPC/PF/25/3945
2026-08-05
Dismissed
A homeowner complained that the respondent had breached Clause 7.6 of the 2021 Code by failing to provide adequate proof of its valid appointment as property factor, following its acquisition of the previous factor's business. The Tribunal held a CMD and decided the matter on papers and oral evidence, finding that the respondent had explained the basis of its appointment by emails in August 2025 and that no breach of Clause 7.6 was established. The application was dismissed.
"Following consideration of papers and oral discussions the Tribunal decided that there had been no breach of Section 7.6 of the 2021 Code."
View on HPC →
FTS/HPC/PF/25/0299
2026-07-27
PFEO Proposed
The homeowner complained that the property factor repeatedly made errors in invoicing, including inconsistent apportionment of electricity charges, overpayment to the electricity supplier with late fees passed on without disclosure, and failure to respond to formal complaints under its own procedure. The Tribunal found breaches of OSP 2, 3, 4, 6, 11 and Code sections 2.7, 3.1, 3.2, 7.1 and 7.2, but not OSP 1. A Proposed PFEO was issued requiring procedural remediation and payment of £600 compensation to the homeowner.
"There is an abject failure on the part of the Property Factor to accept that it breached any part of the Code."
Communication
Financial
Complaints Handling
Disclosure
View on HPC →
Thinking of switching from Newton Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Newton Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2001-10-18
Company No.
SC224378
Accounts
Up to date
Directors
5
Avg. Tenure
12.4 yrs
FAQ
Has Newton Property Management had any tribunal cases?
Yes, Newton Property Management has had 46 tribunal cases since 2021, with 57% of complaints upheld.
How do I make a complaint about Newton Property Management?
First, raise your complaint directly with Newton Property Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Newton Property Management?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.