Ratings & Reviews
Written Statement of Services
- Management Fee
- 9.5% of repair cost
- Emergency Response
- 24 hours
- Urgent Response
- two working days
- Routine Response
- 2 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 10 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Insurance Commission
- We will tell you, in writing, about any commission, administration fee, rebate or other benefit we receive from the insurance provider, and any financial or other interest that we have with them.
Online Portal
TPI Member
Code of Conduct 2021
Authorised and Regulated by the financial conduct authority in respect of insurance mediation activities only, registration no. 309493
Property Coverage
Newton Property Management manages approximately 36,888 properties across 15 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
1,682
Buildings managed
21.9
Avg units / building
14
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 21.9 units.
Tribunal Record
Since 2021
38
Cases
55%
Upheld
(avg: 51%)
5.7
Rate/10k
(avg: 4.5)
12
PFEOs
Enforcement
£5,062
Paid
Compensation
Communication
Top Issue
22 cases
All Complaint Types
Communication (22)
Other (13)
Financial (10)
Maintenance (10)
Complaints Handling (7)
Consultation (6)
Debt Recovery (3)
Recent Decisions
FTS/HPC/PF/25/3277
2026-03-05
Dismissed
The homeowner alleged breaches of the Property Factors Code of Conduct. The Tribunal reviewed the case and found the property factor had not breached the Code, dismissing the application.
"The First-tier Tribunal for Scotland Housing and Property Chamber determined that the property factors have not failed to comply with Sections 1.5.B or 1.5.C of the Property Factors Code of Conduct effective from 16 August 2021 and have not failed to carry out the property factor’s duties."
View on HPC →
FTS/HPC/PF/25/1100
2026-02-18
PFEO Pending
The tribunal found the factor in breach of the code for delaying repairs. The tribunal issued a Property Factor Enforcement Order for the factor to pay the homeowners £100.
"The Factor must pay the Homeowners £100 for the inconvenience they have suffered from their own funds and at no cost to the owners. The sums to be paid within 28 days of the communication to the Factor of the Property Factor Enforcement Order."
View on HPC →
FTS/HPC/PF/25/2070
2026-01-15
Dismissed
The homeowner's application was dismissed by the tribunal because the applicant did not attend the hearing.
"The Tribunal members...applied Rule 27 2b of the Procedure Rules and dismissed the Application."
View on HPC →
Thinking of switching from Newton Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Newton Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2001-10-18
Company No.
SC224378
Accounts
Up to date
Directors
5
Avg. Tenure
12.4 yrs
FAQ
Has Newton Property Management had any tribunal cases?
Yes, Newton Property Management has had 38 tribunal cases since 2021, with 55% of complaints upheld.
How do I make a complaint about Newton Property Management?
First, raise your complaint directly with Newton Property Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Newton Property Management?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.