Ratings & Reviews
Written Statement of Services
- Management Fee
- 9.5% of repair cost
- Emergency Response
- 24 hours
- Urgent Response
- two working days
- Routine Response
- three working days
- Enquiry Response
- 5 working days
- Complaint Response
- 7 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Insurance Commission
- Takes commission (amount not published)
TPI Member
Code of Conduct 2021
Authorised and Regulated by the financial conduct authority in respect of insurance mediation activities only, registration no. 309493
Property Coverage
Newton Property Management manages approximately 36,888 properties across 15 areas of Scotland.
Area
Properties
Market share
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Request quotes →Tribunal Record
Since 2021
33
Cases
54%
Upheld
(avg: 52%)
4.9
Rate/10k
(avg: 8.0)
10
PFEOs
Enforcement
£3,862
Paid
Compensation
Communication
Top Issue
22 cases
All Complaint Types
Communication (22)
Other (13)
Financial (10)
Maintenance (10)
Complaints Handling (7)
Consultation (6)
Debt Recovery (3)
Recent Decisions
FTS/HPC/PF/25/2070
2026-01-15
Dismissed
The homeowner's application was dismissed by the tribunal because the applicant did not attend the hearing.
"The Tribunal members...applied Rule 27 2b of the Procedure Rules and dismissed the Application."
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FTS/HPC/PF/24/3874
2025-12-16
PFEO Proposed
The tribunal found Newton Property Management in breach of the Property Factors Code of Conduct for multiple reasons including providing misleading information, and not providing requested information. The tribunal proposed a Property Factor Enforcement Order.
"The Tribunal find that there has been a breach of the Code in this regard.It can only be concluded for the reasons we have detailed in our decision regarding OSP2, that the Respondent has provided deliberately misleading information."
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FTS/HPC/PF/24/4314
2025-12-03
PFEO Proposed
The Tribunal found that the factor breached the Code of Conduct OSP2 by accepting liability for a drainage system based on an irrelevant report. The Tribunal proposed a PFEO that the factor pay the homeowner £350.
"The Tribunal determine that the Factor has not been fair with the Homeowner in relation to the acceptance of liability for maintenance of the surface water drainage system on 18th January 2023 when they knew that the system was faulty and there had been an incident of flooding three days before."
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Thinking of switching from Newton Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Newton Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2001-10-18
Company No.
SC224378
Accounts
Up to date
Directors
5
Avg. Tenure
12.4 yrs
FAQ
Has Newton Property Management had any tribunal cases?
Yes, Newton Property Management has had 33 tribunal cases since 2021, with 54% of complaints upheld.
How do I make a complaint about Newton Property Management?
First, raise your complaint directly with Newton Property Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Newton Property Management?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.