Ratings & Reviews

3.8★ weighted average calculated from 77 Google + None Trustpilot reviews
Google Reviews
3.8★ (77)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have New Gorbals Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by New Gorbals Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

New Gorbals Housing Association manages approximately 3,949 properties across 1 area of Scotland.

Glasgow 3,949 properties · 24% market share
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Based on 3,949 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/25/1709 2025-12-17
Dismissed
The Tribunal dismissed the application because the Homeowner had not properly notified the Property Factor of the alleged breaches and there was confusion regarding the relevant Code of Conduct.
"The application is dismissed."
View on HPC →

FAQ

Has New Gorbals Housing Association had any tribunal cases?
Yes, New Gorbals Housing Association has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about New Gorbals Housing Association?
First, raise your complaint directly with New Gorbals Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.