New Gorbals Housing Association Reviews 2026

New Gorbals Housing Association

Registered as New Gorbals Housing Association Limited · Updated 9 October 2026

Housing Association Local reach

3.8★

78 reviews

3,949

Properties

Council area

1/0

Cases / upheld

At a glance

At a Glance

New Gorbals Housing Association is a local property factor, managing approximately 3,949 properties in Glasgow. Its portfolio spans 140 buildings, averaging 28.2 units each — mostly mid-size to large blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Customer reviews average 3.8 stars across 78 Google and Trustpilot ratings.

Ratings & Reviews

3.8★ weighted average calculated from 78 Google + 0 Trustpilot reviews

Google Reviews

3.8★ (78)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have New Gorbals Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by New Gorbals Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

New Gorbals Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).

Glasgow 3,949 mapped properties · 24% market share

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

140

Buildings managed

28.2

Avg units / building

Median units / building

Building Size Distribution

1–10

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 28.2 units.

Based on 140 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

Cases

—

Upheld

—

Adjusted rate/10k

PFEOs

Enforcement

£0

Paid

Compensation

Rating basis: No adverse tribunal findings since 2021. Unweighted adverse rate: 0.0 per 10,000 properties. How we calculate this →

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/25/1709 2025-12-12

Dismissed

Dismissed at a case management discussion on 12 December 2025: the alleged Code breaches had not been intimated to the factor, so neither application could be considered; the homeowner was told to re-notify and reapply. No merits were decided.

"The application is dismissed."

View on HPC →

FAQ

Has New Gorbals Housing Association had any tribunal cases?

Yes, New Gorbals Housing Association has had 1 tribunal case since 2021, with 0% of complaints upheld.

How do I make a complaint about New Gorbals Housing Association?

First, raise your complaint directly with New Gorbals Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.