Rutherglen and Cambuslang Housing Association Reviews 2026

Rutherglen and Cambuslang Housing Association

Registered as Rutherglen and Cambuslang Housing Association Ltd · Updated 9 October 2026

No insurance commission Housing Association Local reach

3.2★

19 reviews

930

Properties

Council area

1/1

Cases / upheld

At a glance

At a Glance

Rutherglen and Cambuslang Housing Association is a local property factor, managing approximately 930 properties in Glasgow. Its portfolio spans 69 buildings, averaging 13.5 units each — mainly small blocks. It's rated GREEN because it has only 1 adverse case since 2021 — too few to band on rate alone. See how we rate factors. Reviews average 3.2 stars (19 ratings). Positive signals: no commission taken on block insurance.

Ratings & Reviews

3.2★ weighted average calculated from 19 Google + 0 Trustpilot reviews

2 Google Locations

Glasgow 16 Farmeloan Rd, Rutherglen, Glasgow G73 1DL, UK

3.1★ (16)

Glasgow 27 Main St, Cambuslang, Glasgow G72 7EX, UK

2.3★ (3)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View document →

How Rutherglen and Cambuslang Housing Association's statement compares: emergency response 24h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: none taken. See how all 80 statements compare →

Management Fee: published on website, reviewed annually in line with inflation (not stated in WSS)
Emergency Response: 24 hours
Urgent Response: Urgent - Carried out within three working days
Routine Response: 7 working days
Enquiry Response: If you raise a telephone query with one of the Association's factoring staff, we will get back to you within 2 working days unless otherwise advised.
Complaint Response: If you have a complaint in relation to either the service which you have received or a specific matter the Association has a Complaints Policy which sets out the procedures which will be followed.
Billing Frequency: Quarterly
Notice Period: 3 months
Delegated Authority: £250
Insurance Commission: No commission taken

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Rutherglen and Cambuslang Housing Association's coverage spans 1 area of Scotland (from our coverage mapping).

Glasgow 930 mapped properties · 7% market share

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

Buildings managed

13.5

Avg units / building

Median units / building

Building Size Distribution

1–10

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 13.5 units.

Based on 69 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

Cases

100%

Upheld

(median: 50%)

16.1

Adjusted rate/10k

(median: 6.6)

PFEOs

Enforcement

£100

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 10.8 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (1) Maintenance (1) Complaints Handling (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/24/0058 2025-02-05

PFEO Complied

The tribunal found that the property factor breached the Code of Conduct by not consistently responding to enquiries and complaints and by not keeping the homeowner informed.

"We do however find that the there was a failure to report back to the homeowner and keep them properly advised that someone was going out to do the repair and also, once the repair had been done."

Communication Maintenance Complaints Handling

£100 compensation

View on HPC →

FAQ

Has Rutherglen and Cambuslang Housing Association had any tribunal cases?

Yes, Rutherglen and Cambuslang Housing Association has had 1 tribunal case since 2021, with 100% of complaints upheld.

How do I make a complaint about Rutherglen and Cambuslang Housing Association?

First, raise your complaint directly with Rutherglen and Cambuslang Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.