Ratings & Reviews
Written Statement of Services
Every registered property factor must provide a Written Statement of Services (WSS) outlining their scope, responsibilities, fee structure, and complaints procedure.
Property Coverage
Rutherglen and Cambuslang Housing Association manages approximately 930 properties across 1 area of Scotland.
Glasgow
930 properties
· 7% market share
Portfolio Profile
69
Buildings managed
13.5
Avg units / building
11
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 13.5 units.
Tribunal Record
Since 2021
1
Cases
100%
Upheld
(avg: 51%)
10.8
Rate/10k
(avg: 4.5)
0
PFEOs
Enforcement
£100
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Maintenance (1)
Complaints Handling (1)
Recent Decisions
FTS/HPC/PF/24/0058
2025-02-05
PFEO Proposed
The tribunal found that the property factor breached the Code of Conduct by not consistently responding to enquiries and complaints and by not keeping the homeowner informed.
"We do however find that the there was a failure to report back to the homeowner and keep them properly advised that someone was going out to do the repair and also, once the repair had been done."
Communication
Maintenance
Complaints Handling
View on HPC →
FAQ
Has Rutherglen and Cambuslang Housing Association had any tribunal cases?
Yes, Rutherglen and Cambuslang Housing Association has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Rutherglen and Cambuslang Housing Association?
First, raise your complaint directly with Rutherglen and Cambuslang Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.