Ratings & Reviews
Written Statement of Services
- Management Fee
- set cost
- Emergency Response
- immediately
- Routine Response
- 2 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 7 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Insurance Commission
- Any commission or payment received by J.B & G Forsyth, which relates to the administering and handling by J.B & G Forsyth on behalf of the owners, will be provided upon request.
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TPI Member
Property Coverage
J. B. & G Forsyth manages approximately 2,603 properties across 4 areas of Scotland.
Portfolio Profile
224
Buildings managed
11.6
Avg units / building
8
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 11.6 units.
Tribunal Record
Since 2021
2
Cases
50%
Upheld
(avg: 51%)
3.8
Rate/10k
(avg: 4.5)
1
PFEOs
Enforcement
£0
Paid
Compensation
Insurance
Top Issue
1 case
All Complaint Types
Insurance (1)
Communication (1)
Maintenance (1)
Recent Decisions
FTS/HPC/PF/22/1742
2022-06-01
Rejected
The Tribunal rejected the homeowner's application because the homeowner did not provide the required information and documentation, failing to meet the necessary requirements for the application to be accepted.
"the application should be rejected in terms of Rule 8(1) (c ) which states that an application must be rejected if the Tribunal has “ good reason to believe that it would not be appropriate to accept the application.”"
View on HPC →
FTS/HPC/PF/20/1783
2021-02-02
PFEO Pending
The Tribunal found the property factor in breach of the Code. A Property Factor Enforcement Order was initially proposed, then made, and subsequently revised. The factor failed to meet the conditions in a timely manner.
"The Tribunal has determined that the Factor has complied in full with the terms of the Property Factor Enforcement Order (“PFEO”) dated 5 April 2021 therefore no further action is required."
Insurance
Communication
Maintenance
View on HPC →
Thinking of switching from J. B. & G Forsyth Property Management Services? Read our step-by-step guide to changing property factors in Scotland.
Had problems with J. B. & G Forsyth Property Management Services? Read our step-by-step guide to making a formal complaint about your property factor.
FAQ
Has J. B. & G Forsyth had any tribunal cases?
Yes, J. B. & G Forsyth has had 2 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about J. B. & G Forsyth?
First, raise your complaint directly with J. B. & G Forsyth using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from J. B. & G Forsyth?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.