Lowther Homes Reviews 2026 — 1.5★, 36 Tribunal Cases

Ratings & Reviews

1.5★ weighted average calculated from 0 Google + 76 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View PDF →

How Lowther Homes's statement compares: emergency response 4h vs industry median 4.0h; notice period 28 days vs median 90; insurance commission: none taken. See how all 80 statements compare →

Management Fee: Your Written Statement Part 1 shows how this is calculated, which is either as: a flat rate per block or development a percentage of the services delivered.
Emergency Response: 4 hours
Routine Response: 30 working days
Enquiry Response: 5 working days
Complaint Response: 5 working days
Billing Frequency: Quarterly
Notice Period: 28 days
Insurance Commission: No commission taken

No Mandatory Float No Insurance Commission Online Portal ↗ TPI Member Code of Conduct 2021 Institute of Residential Property Managers

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Lowther Homes's coverage spans 5 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Glasgow 842

Lothians 275

Lanarkshire 75

Paisley & Renfrewshire 6

Edinburgh 4

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

103

Buildings managed

11.7

Avg units / building

8

Median units / building

Building Size Distribution

70

1–10

22

11–25

9

26–50

2

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 11.7 units.

Based on 103 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

36

Cases

44%

Upheld

(median: 50%)

260.4

Adjusted rate/10k

(median: 6.6)

11

PFEOs

Enforcement

£10,949

Paid

Compensation

Communication

Top Issue

19 cases

Rating basis: PFEO-weighted rate 260.4 per 10,000 (above 30). Unweighted adverse rate: 166.7 per 10,000 properties. How we calculate this →

Small base: this rate is calculated on 960 registered properties, so a few cases move it sharply.

All Complaint Types

Communication (19) Maintenance (15) Other (11) Complaints Handling (8) Consultation (5) Financial (4) Disclosure (3) Insurance (2)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/LM/23/2290 2026-05-05

PFEO Complied

Breaches of the 2021 Code (OSP11, 1.1, 1.2, 2.7); a PFEO made on 27 October 2025 ordered £250, certified complied on 5 May 2026.

"The Property Factor is required, within 30 days of the making of this Property Factor Enforcement Order, to make payment in the sum of £250.00 to the Homeowner as compensation for the distress, frustration and inconvenience caused as a result of its failure to comply with the Code of Conduct."

Communication Disclosure Complaints Handling

£250 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/PF/24/3278 2026-01-28

Dismissed

The homeowner alleged breaches of the Code of Conduct regarding the cost of a repair. The tribunal found no breaches and dismissed the application.

"The Tribunal does not see any basis to determine that a breach has been established."

View on HPC →

FTS/HPC/LM/24/1787 2025-03-10

Dismissed

The tribunal determined it did not have the jurisdiction to consider the application because the dispute did not relate to common property. The application was therefore dismissed.

"The Tribunal determined that they did not have jurisdiction to deal with the complaint."

Other

View on HPC →

Lowther Homes rates 1.5★ — below the Glasgow average of 3.5★. See better-rated factors covering your building →

Thinking of switching from Lowther Homes Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Lowther Homes Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2011-07-01

Company No. SC402836

Accounts Up to date

Directors 5

Avg. Tenure 5.2 yrs

FAQ

Has Lowther Homes had any tribunal cases?

Yes, Lowther Homes has had 36 tribunal cases since 2021, with 44% of complaints upheld.

How do I make a complaint about Lowther Homes?

First, raise your complaint directly with Lowther Homes using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Lowther Homes?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.