Written Statement of Services
- Management Fee
- Your Written Statement Part 1 shows how this is calculated, which is either as: a flat rate per block or development a percentage of the services delivered.
- Emergency Response
- 4 hours
- Routine Response
- 30 working days
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Billing Frequency
- Quarterly
- Notice Period
- 28 days
- Insurance Commission
- Takes 16% commission
No Mandatory Float
Online Portal ↗
TPI Member
Code of Conduct 2021
Institute of Residential Property Managers
Property Coverage
Lowther Homes manages approximately 1,202 properties across 5 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
103
Buildings managed
11.7
Avg units / building
8
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 11.7 units.
Tribunal Record
Since 2021
36
Cases
44%
Upheld
(avg: 51%)
133.1
Rate/10k
(avg: 4.5)
11
PFEOs
Enforcement
£6,937
Paid
Compensation
Communication
Top Issue
19 cases
All Complaint Types
Communication (19)
Maintenance (15)
Other (11)
Complaints Handling (8)
Consultation (5)
Financial (4)
Disclosure (3)
Insurance (2)
Recent Decisions
FTS/HPC/PF/24/3278
2026-01-28
Dismissed
The homeowner alleged breaches of the Code of Conduct regarding the cost of a repair. The tribunal found no breaches and dismissed the application.
"The Tribunal does not see any basis to determine that a breach has been established."
View on HPC →
FTS/HPC/LM/23/2290
2025-08-13
PFEO Pending
The Tribunal found breaches of the Code of Conduct, particularly regarding responding to complaints within the required timescales, and issued a Property Factor Enforcement Order for compensation.
"The Property Factor is required, within 30 days of the making of this Property Factor Enforcement Order, to make payment in the sum of £250.00 to the Homeowner as compensation for the distress, frustration and inconvenience caused as a result of its failure to comply with the Code of Conduct."
Communication
Disclosure
Complaints Handling
View on HPC →
FTS/HPC/LM/24/1787
2025-03-10
Dismissed
The tribunal determined it did not have the jurisdiction to consider the application because the dispute did not relate to common property. The application was therefore dismissed.
"The Tribunal determined that they did not have jurisdiction to deal with the complaint."
Other
View on HPC →
Thinking of switching from Lowther Homes Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Lowther Homes Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2011-07-01
Company No.
SC402836
Accounts
Up to date
Directors
5
Avg. Tenure
5.2 yrs
FAQ
Has Lowther Homes had any tribunal cases?
Yes, Lowther Homes has had 36 tribunal cases since 2021, with 44% of complaints upheld.
How do I make a complaint about Lowther Homes?
First, raise your complaint directly with Lowther Homes using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Lowther Homes?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.