Lorimer Property Group Reviews 2026

Written Statement of Services

How Lorimer Property Group's statement compares: emergency response 3h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: takes commission. See how all 80 statements compare →

Emergency Response: 3 hours
Routine Response: 3 working days
Enquiry Response: 2 working days
Complaint Response: 7 working days
Billing Frequency: Quarterly
Notice Period: 3 months
Delegated Authority: £45
Insurance Commission: Takes 20% commission

No Mandatory Float

Community sourced. These service details were shared by a community member and may not reflect Lorimer Property Group's official or current published Written Statement of Services. No public document is available to download — contact Lorimer Property Group directly for their current WSS.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Lorimer Property Group's coverage spans 11 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Ayrshire 323

Glasgow 226

Lanarkshire 95

Edinburgh 73

Aberdeen & Aberdeenshire 62

Compare factors in Ayrshire →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

28

Buildings managed

37.1

Avg units / building

36

Median units / building

Building Size Distribution

2

1–10

3

11–25

17

26–50

6

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 37.1 units.

Based on 28 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

4

Cases

75%

Upheld

(median: 50%)

43.3

Adjusted rate/10k

(median: 6.6)

3

PFEOs

Enforcement

£750

Paid

Compensation

Communication

Top Issue

3 cases

Rating basis: PFEO-weighted rate 43.3 per 10,000 (above 30). Unweighted adverse rate: 28.8 per 10,000 properties. How we calculate this →

Small base: this rate is calculated on 1,040 registered properties, so a few cases move it sharply.

All Complaint Types

Communication (3) Financial (3) Maintenance (3) Complaints Handling (2) Consultation (1) Disclosure (1) Insurance (1) Other (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/23/2448 2024-11-12

PFEO Complied

The tribunal found Lorimer Stevenson had failed to comply with multiple sections of the Code of Conduct. The tribunal proposed making a Property Factor Enforcement Order.

"The Tribunal determined that the Respondent has failed to comply with the the Code of Conduct for Property Factors 2021 in that they have failed to comply with overarching standard of practice 11, paragraphs 2.1,2.4,2.5,2.7 and 3.1 of the Code."

Communication Financial Maintenance Consultation Complaints Handling

£200 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/PF/23/3555 2023-10-24

Rejected

The Tribunal rejected the homeowner's application because the homeowner failed to provide required documentation, as per the rules.

"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."

View on HPC →

FTS/HPC/PF/23/1956 2023-09-18

PFEO Complied

The tribunal found that the factor had failed to comply with the Code of Conduct and issued a Property Factor Enforcement Order requiring them to pay compensation. The factor complied with the order.

"The Tribunal decided to make a Property Factor Enforcement Order and to order that the property factors make a payment to the homeowner by way of compensation."

Communication Financial Maintenance Disclosure Insurance Complaints Handling

£250 compensation ⚠ PFEO issued

View on HPC →

Thinking of switching from Lorimer Property Group Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Lorimer Property Group Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2019-09-11

Company No. SC641255

Accounts Up to date

Directors 2

Avg. Tenure 6.3 yrs

FAQ

Has Lorimer Property Group had any tribunal cases?

Yes, Lorimer Property Group has had 4 tribunal cases since 2021, with 75% of complaints upheld.

How do I make a complaint about Lorimer Property Group?

First, raise your complaint directly with Lorimer Property Group using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Lorimer Property Group?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.