Alison Bruce Reviews 2026 — 1.7★, 1 Tribunal Case

Ratings & Reviews

1.7★ weighted average calculated from 17 Google + 0 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Alison Bruce's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Alison Bruce, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Alison Bruce's coverage spans 2 areas of Scotland (from our coverage mapping).

Dundee 316 mapped properties

Perth & Kinross 44 mapped properties

Compare factors in Dundee →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

13

Buildings managed

27.7

Avg units / building

23

Median units / building

Building Size Distribution

2

1–10

5

11–25

4

26–50

2

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 27.7 units.

Based on 13 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

1

Cases

100%

Upheld

(median: 50%)

41.7

Adjusted rate/10k

(median: 6.6)

1

PFEOs

Enforcement

£200

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 27.8 per 10,000 properties. How we calculate this →

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/24/5738 2026-04-16

PFEO Complied

A homeowner complained that the factor failed to arrange roof repairs in an appropriate timescale and failed to keep him informed of progress, after water ingress was reported on 7 December 2023 and repairs were not completed until 22 February 2024. The Tribunal found the repair timescale acceptable given the circumstances, but found a breach of s.6.4 of the 2021 Code of Conduct for failing to notify the homeowner that contractors had been instructed or to report on progress between December 2023 and mid-February 2024. A PFEO was issued requiring payment of £200 for inconvenience, which the factor paid and complied with in full.

"The Tribunal find that the Factor breached section 6.4 by not keeping Mr Skelton informed of the progress of the roof repair."

Communication

£200 compensation ⚠ PFEO issued

View on HPC →

Alison Bruce rates 1.7★ — below the Dundee average of 3.5★. See better-rated factors covering your building →

Thinking of switching from Alison Bruce Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Alison Bruce Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2011-10-13

Company No. SC409350

Accounts Up to date

Directors 1

Avg. Tenure 14.5 yrs

FAQ

Has Alison Bruce had any tribunal cases?

Yes, Alison Bruce has had 1 tribunal case since 2021, with 100% of complaints upheld.

How do I make a complaint about Alison Bruce?

First, raise your complaint directly with Alison Bruce using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Alison Bruce?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.