Miller Property Management Reviews 2026 — 5.0★, 2 Tribunal Cases

Ratings & Reviews

5.0★ weighted average calculated from 1 Google + 0 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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How Miller Property Management's statement compares: notice period 30 days vs median 90; insurance commission: takes commission. See how all 80 statements compare →

Management Fee: £120.00 / year
Enquiry Response: 7 working days
Billing Frequency: invoices payable immediately unless standing order
Notice Period: 1 month
Delegated Authority: £100
Insurance Commission: Takes commission (amount not published)

Code of Conduct 2021

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The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Miller Property Management's coverage spans 4 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Lanarkshire 1,254

Glasgow 259

Ayrshire 25

Paisley & Renfrewshire 12

Compare factors in Lanarkshire →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

89

Buildings managed

17.4

Avg units / building

12

Median units / building

Building Size Distribution

39

1–10

32

11–25

12

26–50

6

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 17.4 units.

Based on 89 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

2

Cases

100%

Upheld

(median: 50%)

38.7

Adjusted rate/10k

(median: 6.6)

2

PFEOs

Enforcement

£500

Paid

Compensation

Communication

Top Issue

2 cases

Rating basis: PFEO-weighted rate 38.7 per 10,000 (above 30). Unweighted adverse rate: 12.9 per 10,000 properties. How we calculate this →

Small base: this rate is calculated on 1,550 registered properties, so a few cases move it sharply.

Previous registration

The figures above cover this factor's current registration (PF000955). The same operator was previously registered as Miller Property Management Ltd (PF000314, now expired), under which a further 7 tribunal decisions are recorded, including 6 breach findings. View the earlier registration's record →

All Complaint Types

Communication (2) Financial (2) Complaints Handling (2) Other (1) Consultation (1) Maintenance (1) Disclosure (1) Insurance (1) Debt Recovery (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/23/1527 2024-03-21

PFEO Breached

The tribunal found the factor in breach of the Code of Conduct, issued a PFEO for compensation and an apology, and then found the factor failed to comply with the PFEO.

"The Tribunal determined that the property factors have failed to comply with the terms of the Property Factor Enforcement Order made on 19 January 2024 and that Notice of Failure should be served on Scottish Ministers."

Communication Financial Other Consultation Complaints Handling

£250 compensation ⚠ PFEO issued

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FTS/HPC/PF/21/1362 2024-02-27

PFEO Breached

The Tribunal found that Miller Property Management Limited had failed to comply with several sections of the Code of Conduct for Property Factors.

"The Property Factor has failed to comply with its duties under section 14(5) of the Property Factors (Scotland) Act 2011 Act in that it did not comply with Sections 4.1, 4.5, 5.2 and 5.3 of the Code of Conduct for Property Factors."

Communication Financial Maintenance Disclosure Insurance Debt Recovery Complaints Handling

£250 compensation ⚠ PFEO issued

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Thinking of switching from Miller Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Miller Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

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Status Active

Incorporated 2008-12-18

Company No. SC352726

Accounts Up to date

Directors 1

Avg. Tenure 17.3 yrs

FAQ

Has Miller Property Management had any tribunal cases?

Yes, Miller Property Management has had 2 tribunal cases since 2021, with 100% of complaints upheld.

How do I make a complaint about Miller Property Management?

First, raise your complaint directly with Miller Property Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Miller Property Management?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.