C-urb 6 Reviews 2026 — 3.4★, 2 Tribunal Cases

Ratings & Reviews

3.4★ weighted average calculated from 33 Google + 0 Trustpilot reviews

Google Reviews

3.4★ (33)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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How C-urb 6's statement compares: insurance commission: none taken. See how all 80 statements compare →

Management Fee: flat rate annual fee per property
Enquiry Response: 5 working days
Complaint Response: 20 working days
Billing Frequency: in arrears
Notice Period: three months
Delegated Authority: specified in the Property Specific Schedule
Insurance Commission: No commission taken

No Insurance Commission TPI Member

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

C-urb 6's coverage spans 9 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Lothians 3,590

Paisley & Renfrewshire 1,173

Lanarkshire 805

Glasgow 797

Edinburgh 502

Compare factors in Lothians →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

552

Buildings managed

13.0

Avg units / building

9

Median units / building

Building Size Distribution

311

1–10

162

11–25

71

26–50

8

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 13.0 units.

Based on 552 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

2

Cases

50%

Upheld

(median: 50%)

2.1

Adjusted rate/10k

(median: 6.6)

1

PFEOs

Enforcement

£350

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 1.4 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (1) Other (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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FTS/HPC/LM/23/3165 | FTS/HPC/PF/24/0305 2025-10-02

PFEO Complied

The Tribunal found the factor failed to provide a Written Statement of Services. A PFEO was issued, ordering the factor to pay £350 compensation which the factor complied with.

"The Property Factor is required, within 30 days of the making of this Property Factor Enforcement Order, to make payment of the sum of £350 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with section 1 of the 2012 Property Factor Code of Conduct (“the 2012 Code”)."

Communication

£350 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/PF/24/0367+0368 2024-04-19

Rejected

The Tribunal rejected the homeowner's application because the applicant failed to provide required documentation and information.

"the Legal Member considers that the application should be rejected in terms of Rule 5 (1) and Rule 8 (1) (c) of the Rules."

Other

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Thinking of switching from C-urb 6 Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with C-urb 6 Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2001-03-01

Company No. SC216273

Accounts Up to date

Directors 7

Avg. Tenure 5.3 yrs

FAQ

Has C-urb 6 had any tribunal cases?

Yes, C-urb 6 has had 2 tribunal cases since 2021, with 50% of complaints upheld.

How do I make a complaint about C-urb 6?

First, raise your complaint directly with C-urb 6 using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from C-urb 6?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.