Ratings & Reviews
Written Statement of Services
- Management Fee
- flat rate annual fee per property
- Enquiry Response
- 5 working days
- Complaint Response
- 5 working days
- Billing Frequency
- in arrears
- Notice Period
- 3 months
- Delegated Authority
- specified in the Property Specific Schedule
- Insurance Commission
- No commission taken
Property Coverage
C-urb 6 manages approximately 7,172 properties across 9 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
552
Buildings managed
13.0
Avg units / building
9
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 13.0 units.
Tribunal Record
Since 2021
2
Cases
50%
Upheld
(avg: 51%)
1.4
Rate/10k
(avg: 4.5)
1
PFEOs
Enforcement
£350
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Other (1)
Recent Decisions
FTS/HPC/LM/23/3165 | FTS/HPC/PF/24/0305
2025-10-02
PFEO Complied
The Tribunal found the factor failed to provide a Written Statement of Services. A PFEO was issued, ordering the factor to pay £350 compensation which the factor complied with.
"The Property Factor is required, within 30 days of the making of this Property Factor Enforcement Order, to make payment of the sum of £350 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with section 1 of the 2012 Property Factor Code of Conduct (“the 2012 Code”)."
Communication
View on HPC →
FTS/HPC/PF/24/0367+0368
2024-04-19
Rejected
The Tribunal rejected the homeowner's application because the applicant failed to provide required documentation and information.
"the Legal Member considers that the application should be rejected in terms of Rule 5 (1) and Rule 8 (1) (c) of the Rules."
Other
View on HPC →
Thinking of switching from C-urb 6 Ltd? Read our step-by-step guide to changing property factors in Scotland.
Had problems with C-urb 6 Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2001-03-01
Company No.
SC216273
Accounts
Up to date
Directors
7
Avg. Tenure
5.3 yrs
FAQ
Has C-urb 6 had any tribunal cases?
Yes, C-urb 6 has had 2 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about C-urb 6?
First, raise your complaint directly with C-urb 6 using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from C-urb 6?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.