Ratings & Reviews

3.5★ weighted average calculated from 30 Google + 0 Trustpilot reviews
Google Reviews
3.5★ (30)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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Management Fee
flat rate annual fee per property
Enquiry Response
5 working days
Complaint Response
5 working days
Billing Frequency
in arrears
Notice Period
3 months
Delegated Authority
specified in the Property Specific Schedule
Insurance Commission
No commission taken
No Insurance Commission Online Portal ↗ TPI Member
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

C-urb 6 manages approximately 7,172 properties across 9 areas of Scotland.

Area Properties Market share
Lothians 3,590 14%
Paisley & Renfrewshire 1,173 <5%
Lanarkshire 805 <5%
Glasgow 797 <5%
Edinburgh 502 <5%
Compare factors in Lothians →
Based on 7,172 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
2
Cases
50%
Upheld
(avg: 52%)
1.4
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£350
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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PFEO Complied
The Tribunal found the factor failed to provide a Written Statement of Services. A PFEO was issued, ordering the factor to pay £350 compensation which the factor complied with.
"The Property Factor is required, within 30 days of the making of this Property Factor Enforcement Order, to make payment of the sum of £350 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with section 1 of the 2012 Property Factor Code of Conduct (“the 2012 Code”)."
Communication
£350 compensation ⚠ PFEO issued
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Rejected
The Tribunal rejected the homeowner's application because the applicant failed to provide required documentation and information.
"the Legal Member considers that the application should be rejected in terms of Rule 5 (1) and Rule 8 (1) (c) of the Rules."
Other
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Thinking of switching from C-urb 6 Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with C-urb 6 Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2001-03-01
Company No. SC216273
Accounts Up to date
Directors 7
Avg. Tenure 5.3 yrs

FAQ

Has C-urb 6 had any tribunal cases?
Yes, C-urb 6 has had 2 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about C-urb 6?
First, raise your complaint directly with C-urb 6 using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from C-urb 6?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.