Your Local Factor Reviews 2026

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Your Local Factor's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Your Local Factor, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Your Local Factor's coverage spans 4 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Stirling 413

Aberdeen & Aberdeenshire 332

Glasgow 92

Paisley & Renfrewshire 11

Compare factors in Stirling →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

45

Buildings managed

18.8

Avg units / building

14

Median units / building

Building Size Distribution

15

1–10

22

11–25

4

26–50

4

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 18.8 units.

Based on 45 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

1

Cases

100%

Upheld

(median: 50%)

17.7

Adjusted rate/10k

(median: 6.6)

1

PFEOs

Enforcement

£250

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 11.8 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (1) Financial (1) Maintenance (1) Debt Recovery (1) Complaints Handling (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/22/4114 2023-06-14

PFEO Complied

The tribunal found the factor had failed to comply with the Code of Conduct and issued a PFEO that required the factor to provide information, compensate the homeowner, and credit the homeowner's account. The factor complied with the PFEO.

"the Tribunal found that the Property Factor failed to comply with both the Code and the property factor duties."

Communication Financial Maintenance Debt Recovery Complaints Handling

£250 compensation ⚠ PFEO issued

View on HPC →

Thinking of switching from Your Local Factor Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Your Local Factor Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2015-03-10

Company No. SC500054

Accounts Up to date

Directors 3

Avg. Tenure 3.4 yrs

FAQ

Has Your Local Factor had any tribunal cases?

Yes, Your Local Factor has had 1 tribunal case since 2021, with 100% of complaints upheld.

How do I make a complaint about Your Local Factor?

First, raise your complaint directly with Your Local Factor using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Your Local Factor?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.