Ratings & Reviews
Written Statement of Services
- Routine Response
- 2 working days
- Enquiry Response
- 7 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Insurance Commission
- Takes 26% commission
Online Portal
TPI Member
Document not available for download. The service information above was contributed by a community member who shared their copy of the terms. We are not able to publish the document itself. Contact Hacking & Paterson directly to request their current Written Statement of Services.
Property Coverage
Hacking & Paterson manages approximately 78,383 properties across 14 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
3,737
Buildings managed
21.0
Avg units / building
14
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 21.0 units.
Tribunal Record
Since 2021
56
Cases
37%
Upheld
(avg: 51%)
2.7
Rate/10k
(avg: 4.5)
13
PFEOs
Enforcement
£6,065
Paid
Compensation
Communication
Top Issue
31 cases
All Complaint Types
Communication (31)
Financial (20)
Other (20)
Maintenance (18)
Complaints Handling (8)
Consultation (7)
Insurance (5)
Debt Recovery (5)
Disclosure (2)
Recent Decisions
The tribunal found Hacking and Paterson in breach of the Code of Conduct and issued a Property Factor Enforcement Order requiring them to pay £250 to each of the nine applicants.
"The Factor must pay each applicant £250 from their own funds and at no cost to the owners. The said sums to be paid within 28 days of the communication to the Factor of the Property Factor Enforcement Order’"
View on HPC →
FTS/HPC/PF/25/1436
2026-01-14
Dismissed
The homeowner alleged breaches of the Property Factors Code of Conduct. The Tribunal reviewed the evidence and decided that the property factors had not breached the Code and dismissed the application.
"the property factors have not failed to comply with Sections 2.1, 2.3, 6.6, 6.9, 6.10 or 6.11 of the Property Factors Code of Conduct effective from 16 August 2021 and have not failed to carry out the property factor’s duties."
View on HPC →
FTS/HPC/PF/25/0043
2025-11-26
Dismissed
The application was dismissed because the parties reached a settlement.
"The tribunal, therefore, dismisses the Application"
View on HPC →
Thinking of switching from Hacking & Paterson Management Services Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Hacking & Paterson Management Services Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
1980-12-31
Company No.
SC073599
Accounts
Up to date
Directors
5
Avg. Tenure
7.1 yrs
FAQ
Has Hacking & Paterson had any tribunal cases?
Yes, Hacking & Paterson has had 56 tribunal cases since 2021, with 37% of complaints upheld.
How do I make a complaint about Hacking & Paterson?
First, raise your complaint directly with Hacking & Paterson using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Hacking & Paterson?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.