Ratings & Reviews
Written Statement of Services
- Management Fee
- Your management fee may be expressed as an individual charge per homeowner for the period stated on your invoice or as a percentage of a total property fee.
- Emergency Response
- immediately
- Routine Response
- on the same day as your instruction
- Enquiry Response
- 5 working days
- Complaint Response
- 14 days
- Billing Frequency
- Annually
- Notice Period
- 3 months
- Insurance Commission
- Takes commission (amount not published)
TPI Member
Code of Conduct 2021
Financial Conduct Authority
Property Coverage
Redpath Bruce manages approximately 12,055 properties across 10 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
801
Buildings managed
15.0
Avg units / building
11
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 15.0 units.
Tribunal Record
Since 2021
13
Cases
46%
Upheld
(avg: 51%)
5.0
Rate/10k
(avg: 4.5)
2
PFEOs
Enforcement
£900
Paid
Compensation
Communication
Top Issue
10 cases
All Complaint Types
Communication (10)
Other (6)
Maintenance (5)
Complaints Handling (3)
Financial (3)
Insurance (2)
Disclosure (1)
Recent Decisions
FTS/HPC/PF/23/2204
2024-05-29
PFEO Complied
The Tribunal found the Factor breached the Code of Conduct for not instructing emergency repairs in a timely manner. They also found a breach of section 6.1 of the Code of Conduct.
"Consequently, the Tribunal determine that the Factor has breached OSP6 of the 2021 Code of Conduct in relation to the emergency repairs required to the communal roof referred to in the Homeowner’s application."
Maintenance
Communication
View on HPC →
FTS/HPC/PF/23/0716 + 0717
2023-07-31
PFEO Pending
The Tribunal found Redpath Bruce Property Management in breach of the Code of Conduct and issued a PFEO requiring them to pay the homeowner £500.
"The Tribunal determined that the Factor had failed to comply with sections 6.1 and 6.4 of the Code of Conduct"
Communication
View on HPC →
FTS/HPC/PF/22/3665
2023-02-15
Breach - No Order
The Tribunal determined that the Factor breached the Code of Conduct by failing to respond to a complaint. The Tribunal did not issue a PFEO, noting the factor's apology and offer to waive management fees.
"The Tribunal whilst determining that the Factor is in breach of Sections OSP11 and 2.7 of the Code and on the understanding that the Factor will waive 6 month’s management fees does not consider it necessary to make a Property Factor Enforcement Order."
Communication
Maintenance
Disclosure
Complaints Handling
View on HPC →
Redpath Bruce rates 2.3★ — below the Glasgow average of 3.6★. See better-rated factors covering your building →
Thinking of switching from Redpath Bruce Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Redpath Bruce Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2008-08-27
Company No.
SC347692
Accounts
Up to date
Directors
4
Avg. Tenure
10.2 yrs
FAQ
Has Redpath Bruce had any tribunal cases?
Yes, Redpath Bruce has had 13 tribunal cases since 2021, with 46% of complaints upheld.
How do I make a complaint about Redpath Bruce?
First, raise your complaint directly with Redpath Bruce using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Redpath Bruce?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.