Redpath Bruce Reviews 2026 — 2.3★, 13 Tribunal Cases

Ratings & Reviews

2.3★ weighted average calculated from 105 Google + 9 Trustpilot reviews

2 Google Locations

Glasgow 152 W Regent St, Glasgow G2 2RQ, UK

2.2★ (90)

Edinburgh 18 Walker St, Edinburgh EH3 7LP, UK

2.1★ (14)

Trustpilot

2.6★ (9)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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How Redpath Bruce's statement compares: notice period 90 days vs median 90; insurance commission: takes commission. See how all 80 statements compare →

Management Fee: Your management fee may be expressed as an individual charge per homeowner for the period stated on your invoice or as a percentage of a total property fee.
Emergency Response: immediately
Routine Response: on the same day as your instruction
Enquiry Response: 5 working days
Complaint Response: 14 days
Billing Frequency: Annually
Notice Period: 3 months
Insurance Commission: Takes commission (amount not published)

TPI Member Code of Conduct 2021 Financial Conduct Authority

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Redpath Bruce's coverage spans 10 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Glasgow 9,121

Edinburgh 1,500

Paisley & Renfrewshire 373

Ayrshire 353

Fife 222

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

801

Buildings managed

15.0

Avg units / building

11

Median units / building

Building Size Distribution

399

1–10

288

11–25

84

26–50

29

51–100

1

100+

Distribution of managed buildings by unit count. Average building size: 15.0 units.

Based on 801 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

13

Cases

46%

Upheld

(median: 50%)

5.8

Adjusted rate/10k

(median: 6.6)

2

PFEOs

Enforcement

£2,400

Paid

Compensation

Communication

Top Issue

10 cases

Rating basis: PFEO-weighted rate 5.8 per 10,000 (at or below 10). Unweighted adverse rate: 5.0 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (10) Other (6) Maintenance (5) Complaints Handling (3) Financial (3) Insurance (2) Disclosure (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/23/2204 2024-05-29

PFEO Complied

The Tribunal found the Factor breached the Code of Conduct for not instructing emergency repairs in a timely manner. They also found a breach of section 6.1 of the Code of Conduct.

"Consequently, the Tribunal determine that the Factor has breached OSP6 of the 2021 Code of Conduct in relation to the emergency repairs required to the communal roof referred to in the Homeowner’s application."

Maintenance Communication

⚠ PFEO issued

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FTS/HPC/PF/23/0716 + 0717 2023-07-31

PFEO Pending

The Tribunal found Redpath Bruce Property Management in breach of the Code of Conduct and issued a PFEO requiring them to pay the homeowner £500.

"The Tribunal determined that the Factor had failed to comply with sections 6.1 and 6.4 of the Code of Conduct"

Communication

£500 compensation ⚠ PFEO issued

View on HPC →

FTS/HPC/PF/22/3665 2023-02-15

Breach - No Order

The Tribunal determined that the Factor breached the Code of Conduct by failing to respond to a complaint. The Tribunal did not issue a PFEO, noting the factor's apology and offer to waive management fees.

"The Tribunal whilst determining that the Factor is in breach of Sections OSP11 and 2.7 of the Code and on the understanding that the Factor will waive 6 month’s management fees does not consider it necessary to make a Property Factor Enforcement Order."

Communication Maintenance Disclosure Complaints Handling

View on HPC →

Redpath Bruce rates 2.3★ — below the Glasgow average of 3.5★. See better-rated factors covering your building →

Thinking of switching from Redpath Bruce Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Redpath Bruce Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2008-08-27

Company No. SC347692

Accounts Up to date

Directors 4

Avg. Tenure 10.2 yrs

FAQ

Has Redpath Bruce had any tribunal cases?

Yes, Redpath Bruce has had 13 tribunal cases since 2021, with 46% of complaints upheld.

How do I make a complaint about Redpath Bruce?

First, raise your complaint directly with Redpath Bruce using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Redpath Bruce?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.