Ratings & Reviews
Written Statement of Services
- Management Fee
- a management fee for the core management services described
- Emergency Response
- 8 hours
- Enquiry Response
- 7 working days
- Complaint Response
- 7 working days
- Billing Frequency
- Quarterly
- Notice Period
- 28 days
- Insurance Commission
- Insurance commission levels will be detailed on your insurance certificate.
Online Portal
TPI Member
Code of Conduct 2021
Property Managers Association Scotland Ltd, Financial Conduct Authority
Property Coverage
Speirs Gumley manages approximately 29,662 properties across 9 areas of Scotland.
Area
Properties
Market share
Portfolio Profile
1,443
Buildings managed
20.6
Avg units / building
15
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 20.6 units.
Tribunal Record
Since 2021
23
Cases
47%
Upheld
(avg: 51%)
3.7
Rate/10k
(avg: 4.5)
4
PFEOs
Enforcement
£2,226
Paid
Compensation
Communication
Top Issue
14 cases
All Complaint Types
Communication (14)
Other (9)
Maintenance (8)
Consultation (6)
Financial (6)
Complaints Handling (4)
Insurance (2)
Recent Decisions
FTS/HPC/PF/24/2943
2026-01-29
Dismissed
The Tribunal considered the evidence and found no breach of the Code of Conduct by the property factor and dismissed the homeowner's application.
"Having made the above findings the Tribunal refused the Application, found no breach of the Code or the Property Factor’s Duties and made no Property Factor Enforcement Order."
View on HPC →
FTS/HPC/PF/25/0097
2025-08-19
Dismissed
The homeowner alleged the property factor breached the Code of Conduct. The Tribunal determined the application without a hearing, finding that the property factor had not breached the Code and dismissed the application.
"The First-tier Tribunal for Scotland Housing and Property Chamber decided that the application could be determined without a Hearing and that the property factors have not failed to comply with OSP6, OSP11 or Sections 2.7, 6.1, 6.4 and 6.12 of the Property Factors Code of Conduct effective from 16 August 2021."
Maintenance
Communication
Consultation
Complaints Handling
View on HPC →
FTS/HPC/PF/25/1001
2025-08-15
Dismissed
The homeowner alleged the factor failed to comply with the Code of Conduct regarding communication and repairs related to a stonework project. The tribunal found the factor's communication clear and unambiguous, and the homeowner failed to apply for a grant, dismissing the application.
"The tribunal having considered the evidence presented in the application, in the written submission from the property factor and in the oral evidence presented by the homeowner at the hearing take the view that the homeowner has not established that the property factor has failed to comply with the Code of Conduct"
Communication
Other
View on HPC →
Thinking of switching from Speirs Gumley Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Speirs Gumley Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
1982-06-01
Company No.
SC078921
Accounts
Up to date
Directors
4
Avg. Tenure
11.0 yrs
FAQ
Has Speirs Gumley had any tribunal cases?
Yes, Speirs Gumley has had 23 tribunal cases since 2021, with 47% of complaints upheld.
How do I make a complaint about Speirs Gumley?
First, raise your complaint directly with Speirs Gumley using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Speirs Gumley?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.