Speirs Gumley Reviews 2026 — 3.1★, 18 Tribunal Cases

Ratings & Reviews

3.1★ weighted average calculated from 173 Google + 133 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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How Speirs Gumley's statement compares: notice period 28 days vs median 90; insurance commission: takes commission. See how all 80 statements compare →

Management Fee: a management fee for the core management services described
Emergency Response: within 8 hours
Urgent Response: 8 hours
Enquiry Response: 7 working days
Complaint Response: 7 working days
Billing Frequency: Quarterly
Notice Period: 28 days
Insurance Commission: Takes commission (amount not published)

Online Portal TPI Member Code of Conduct 2021 Property Managers Association Scotland Ltd, Financial Conduct Authority

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Speirs Gumley's coverage spans 9 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Glasgow 18,036

Lanarkshire 3,995

Ayrshire 2,110

Edinburgh 1,641

Paisley & Renfrewshire 1,591

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

1,443

Buildings managed

20.6

Avg units / building

15

Median units / building

Building Size Distribution

563

1–10

451

11–25

307

26–50

121

51–100

1

100+

Distribution of managed buildings by unit count. Average building size: 20.6 units.

Based on 1,443 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

18

Cases

50%

Upheld

(median: 50%)

4.0

Adjusted rate/10k

(median: 6.6)

4

PFEOs

Enforcement

£1,926

Paid

Compensation

Communication

Top Issue

10 cases

Rating basis: PFEO-weighted rate 4.0 per 10,000 (at or below 10). Unweighted adverse rate: 3.0 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (10) Other (7) Maintenance (6) Consultation (5) Financial (5) Complaints Handling (3)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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FTS/HPC/PF/24/2943 2026-01-29

Dismissed

The Tribunal considered the evidence and found no breach of the Code of Conduct by the property factor and dismissed the homeowner's application.

"Having made the above findings the Tribunal refused the Application, found no breach of the Code or the Property Factor’s Duties and made no Property Factor Enforcement Order."

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FTS/HPC/PF/25/0097 2025-08-19

Dismissed

The homeowner alleged the property factor breached the Code of Conduct. The Tribunal determined the application without a hearing, finding that the property factor had not breached the Code and dismissed the application.

"The First-tier Tribunal for Scotland Housing and Property Chamber decided that the application could be determined without a Hearing and that the property factors have not failed to comply with OSP6, OSP11 or Sections 2.7, 6.1, 6.4 and 6.12 of the Property Factors Code of Conduct effective from 16 August 2021."

Maintenance Communication Consultation Complaints Handling

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FTS/HPC/PF/25/1001 2025-08-15

Dismissed

The homeowner alleged the factor failed to comply with the Code of Conduct regarding communication and repairs related to a stonework project. The tribunal found the factor's communication clear and unambiguous, and the homeowner failed to apply for a grant, dismissing the application.

"The tribunal having considered the evidence presented in the application, in the written submission from the property factor and in the oral evidence presented by the homeowner at the hearing take the view that the homeowner has not established that the property factor has failed to comply with the Code of Conduct"

Communication Other

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Speirs Gumley rates 3.1★ — below the Glasgow average of 3.5★. See better-rated factors covering your building →

Thinking of switching from Speirs Gumley Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Speirs Gumley Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

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Status Active

Incorporated 1982-06-01

Company No. SC078921

Accounts Up to date

Directors 4

Avg. Tenure 11.0 yrs

FAQ

Has Speirs Gumley had any tribunal cases?

Yes, Speirs Gumley has had 18 tribunal cases since 2021, with 50% of complaints upheld.

How do I make a complaint about Speirs Gumley?

First, raise your complaint directly with Speirs Gumley using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Speirs Gumley?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.