Queens Cross Factoring Reviews 2026 — 2.9★ from 133 reviews

Queens Cross Factoring

Registered as Queens Cross Factoring Limited · Updated 8 October 2026

Online portal Commercial Local reach

2.9★

133 reviews

4,904

Properties

Council area

0/0

Cases / upheld

At a glance

At a Glance

Queens Cross Factoring is a local property factor, managing approximately 4,904 properties in Glasgow. Its portfolio spans 211 buildings, averaging 23.2 units each — mainly small blocks. It holds a CLEAN risk rating with no tribunal cases decided since 2021. Customer reviews average 2.9 stars across 133 Google and Trustpilot ratings. Positive signals: online homeowner portal.

Ratings & Reviews

2.9★ weighted average calculated from 133 Google + 0 Trustpilot reviews

3 Google Locations

Glasgow 45 Firhill Rd, Glasgow G20 7BE, UK

2.9★ (129)

Glasgow 21, Lorne Court, 9 Cedar Ct, Glasgow G20 7NT, UK

2.0★ (1)

This Google rating is for the parent Queens Cross Housing Association, not the factoring service specifically.

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View PDF →

How Queens Cross Factoring's statement compares: emergency response 4h vs industry median 4.0h; notice period 90 days vs median 90; insurance commission: not stated. See how all 80 statements compare →

Management Fee: See property schedule
Emergency Response: 4 hours
Urgent Response: 2 days
Routine Response: 5 days
Enquiry Response: 5 working days
Complaint Response: five working days
Billing Frequency: Quarterly
Notice Period: 3 months
Delegated Authority: £100
Insurance Commission: We have no financial or business interest in any contractors appointed by Queens Cross Factoring on behalf of homeowners. Furthermore, we do not receive any commission, fee, rebates, or benefit from the contractors/suppliers appointed to carry out work on the homeowners’ behalf. The cost detailed on our common charges accounts is the amount invoiced by the contractor/supplier.

Online Portal ↗ Mobile App: My QCF Code of Conduct 2021

Download Full Written Statement

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Queens Cross Factoring's coverage spans 1 area of Scotland (from our coverage mapping).

Glasgow 4,904 mapped properties · 8% market share

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

211

Buildings managed

23.2

Avg units / building

Median units / building

Building Size Distribution

1–10

11–25

26–50

51–100

100+

Distribution of managed buildings by unit count. Average building size: 23.2 units.

Based on 211 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Queens Cross Factoring rates 2.9★ — below the Glasgow average of 3.5★. See better-rated factors covering your building →

Had problems with Queens Cross Factoring Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 2005-01-07

Company No. SC278139

Accounts Up to date

Directors 5

Avg. Tenure 4.4 yrs

FAQ

Has Queens Cross Factoring had any tribunal cases?

No, Queens Cross Factoring has had no tribunal cases since 2021 according to our records.

How do I make a complaint about Queens Cross Factoring?

First, raise your complaint directly with Queens Cross Factoring using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Queens Cross Factoring?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.