How much does FirstPort Property Services Scotland charge?

Fee information for FirstPort Property Services Scotland varies by development. Factors typically charge between £120 and £350 per year for management fees. Request a quote directly from the factor for accurate pricing, or view their Written Statement of Services if available.

Where does FirstPort Property Services Scotland operate?

FirstPort Property Services Scotland manages properties in Inverness & Highlands, Glasgow, Edinburgh and 12 other areas. Their largest presence is in Inverness & Highlands with 2,840 properties.

FirstPort Property Services Scotland Reviews & Complaints

Ratings & Reviews

2.5★ weighted average calculated from 1 Google + 214 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have FirstPort Property Services Scotland's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by FirstPort Property Services Scotland, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

FirstPort Property Services Scotland manages approximately 9,474 properties across 15 areas of Scotland.

Area Properties Market share

Inverness & Highlands 2,840

Glasgow 1,394

Edinburgh 1,103

Stirling 691

Lothians 640

Compare factors in Inverness & Highlands →

Based on 9,474 registered properties. Source: Scottish Property Factor Register ↗.

Portfolio Profile

369

Buildings managed

25.7

Avg units / building

18

Median units / building

Building Size Distribution

126

1–10

88

11–25

104

26–50

49

51–100

2

100+

Distribution of managed buildings by unit count. Average building size: 25.7 units.

Based on 369 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

21

Cases

38%

Upheld

(avg: 51%)

8.4

Rate/10k

(avg: 4.5)

8

PFEOs

Enforcement

£2,100

Paid

Compensation

Communication

Top Issue

11 cases

All Complaint Types

Communication (11) Financial (10) Other (8) Complaints Handling (6) Consultation (5) Maintenance (4) Insurance (3) Disclosure (3) Debt Recovery (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/24/2715 2024-12-10

PFEO Breached

The Tribunal found the factor breached the Code of Conduct regarding transparency in financial matters and accounting procedures. The Tribunal proposed a PFEO to rectify the situation.

"The Tribunal made a Proposed Property Factor Enforcement Order, which should be read with this decision."

Communication Financial Consultation Complaints Handling

⚠ PFEO issued

View on HPC →

FTS/HPC/PF/24/1658 2024-12-10

Dismissed

The homeowner alleged breaches of the Code of Conduct. The tribunal found no breach and dismissed the application.

"The First-tier Tribunal for Scotland Housing and Property Chamber determined that the property factors have not failed to comply with OSP2 and OSP5 of the Property Factors Code of Conduct effective from 16 August 2021 and have not failed to comply with Section 2.8.3 of their Written Statement of Services."

Consultation Other

View on HPC →

FTS/HPC/PF/23/4104 2024-11-11

Dismissed

The homeowner alleged breaches of the Property Factor Code of Conduct. The Tribunal found the property factor had not breached the Code and dismissed the application.

"The First-tier Tribunal (Housing and Property Chamber) (“the Tribunal”) determined that the Property Factor has not failed to comply with the 2021 Property Factor Code of Conduct (“the 2021 Code”)"

Communication Financial Debt Recovery Other

View on HPC →

Thinking of switching from FirstPort Property Services Scotland Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with FirstPort Property Services Scotland Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 1999-08-20

Company No. 03829468

Accounts Up to date

Directors 2

Avg. Tenure 8.3 yrs

FAQ

Has FirstPort Property Services Scotland had any tribunal cases?

Yes, FirstPort Property Services Scotland has had 21 tribunal cases since 2021, with 38% of complaints upheld.

How do I make a complaint about FirstPort Property Services Scotland?

First, raise your complaint directly with FirstPort Property Services Scotland using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from FirstPort Property Services Scotland?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.