FirstPort Property Services Scotland Reviews 2026

Ratings & Reviews

3.3★ weighted average calculated from 1 Google + 224 Trustpilot reviews

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have FirstPort Property Services Scotland's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by FirstPort Property Services Scotland, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

FirstPort Property Services Scotland's coverage spans 15 areas of Scotland (from our coverage mapping).

Area Mapped properties Market share

Inverness & Highlands 2,840

Glasgow 1,394

Edinburgh 1,103

Stirling 691

Lothians 640

Compare factors in Inverness & Highlands →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

369

Buildings managed

25.7

Avg units / building

18

Median units / building

Building Size Distribution

126

1–10

88

11–25

104

26–50

49

51–100

2

100+

Distribution of managed buildings by unit count. Average building size: 25.7 units.

Based on 369 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

17

Cases

35%

Upheld

(median: 50%)

10.5

Adjusted rate/10k

(median: 6.6)

7

PFEOs

Enforcement

£2,650

Paid

Compensation

Communication

Top Issue

8 cases

Rating basis: PFEO-weighted rate 10.5 per 10,000 (10–30). Unweighted adverse rate: 6.3 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (8) Financial (7) Complaints Handling (5) Other (5) Consultation (4) Maintenance (2) Insurance (2) Debt Recovery (1) Disclosure (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/24/2715 2025-11-17

PFEO Complied

PFEO made 18 June 2025; a failure-to-comply decision followed on 10 October 2025; the factor then complied and a Certificate of Compliance was issued on 17 November 2025 (non-monetary requirements: valid VAT invoices / HMRC confirmation).

"The Tribunal made a Proposed Property Factor Enforcement Order, which should be read with this decision."

Communication Financial Consultation Complaints Handling

⚠ PFEO issued

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FTS/HPC/PF/24/1658 2024-12-10

Dismissed

The homeowner alleged breaches of the Code of Conduct. The tribunal found no breach and dismissed the application.

"The First-tier Tribunal for Scotland Housing and Property Chamber determined that the property factors have not failed to comply with OSP2 and OSP5 of the Property Factors Code of Conduct effective from 16 August 2021 and have not failed to comply with Section 2.8.3 of their Written Statement of Services."

Consultation Other

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FTS/HPC/PF/23/4104 2024-11-11

Dismissed

The homeowner alleged breaches of the Property Factor Code of Conduct. The Tribunal found the property factor had not breached the Code and dismissed the application.

"The First-tier Tribunal (Housing and Property Chamber) (“the Tribunal”) determined that the Property Factor has not failed to comply with the 2021 Property Factor Code of Conduct (“the 2021 Code”)"

Communication Financial Debt Recovery Other

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Thinking of switching from FirstPort Property Services Scotland Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with FirstPort Property Services Scotland Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →

Status Active

Incorporated 1999-08-20

Company No. 03829468

Accounts Up to date

Directors 2

Avg. Tenure 8.3 yrs

FAQ

Has FirstPort Property Services Scotland had any tribunal cases?

Yes, FirstPort Property Services Scotland has had 17 tribunal cases since 2021, with 35% of complaints upheld.

How do I make a complaint about FirstPort Property Services Scotland?

First, raise your complaint directly with FirstPort Property Services Scotland using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from FirstPort Property Services Scotland?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.