Ratings & Reviews

4.3★ weighted average calculated from 383 Google + None Trustpilot reviews
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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No Mandatory Float Online Portal ↗ Code of Conduct 2021
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

Glasgow West Enterprises manages approximately 1,626 properties across 1 area of Scotland.

Glasgow 1,626 properties
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Based on 1,626 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
2
Cases
50%
Upheld
(avg: 52%)
6.2
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£800
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Maintenance (2) Other (2) Consultation (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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FTS/HPC/PF/23/2592 2024-07-04
PFEO Complied
The tribunal found the factor in breach of its duties and proposed a PFEO, ordering a refund of 25% of management fees and compensation. The factor complied with the order.
"The Respondent shall from its own funds credit the Applicant’s account with 25% of the management fees charged to the Applicant for the period from 1 January 2022 to 30 June 2023."
Communication Maintenance Other
£800 compensation ⚠ PFEO issued
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FTS/HPC/PF/21/3150 2023-01-23
Dismissed
The tribunal reviewed the homeowner's application regarding alleged breaches of the Code of Conduct and failure to carry out property factor duties, and decided that the factor had not breached the Code or failed to carry out their duties, therefore dismissing the application.
"In conclusion the Tribunal is satisfied that the Respondents are not in breach of the Code nor have they failed to carry out their property factor’s duties."
Communication Maintenance Consultation Other
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Thinking of switching from Glasgow West Enterprises Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Glasgow West Enterprises Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

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Status Active
Incorporated 2010-03-26
Company No. SC375676
Accounts Up to date
Directors 4
Avg. Tenure 3.8 yrs

FAQ

Has Glasgow West Enterprises had any tribunal cases?
Yes, Glasgow West Enterprises has had 2 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about Glasgow West Enterprises?
First, raise your complaint directly with Glasgow West Enterprises using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Glasgow West Enterprises?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.