Glasgow West Enterprises Reviews 2026 — 3.1★, 4 Tribunal Cases

Ratings & Reviews

3.1★ weighted average calculated from 51 Google + 0 Trustpilot reviews

This Google rating is for the parent Glasgow West Housing Association, not the factoring service specifically.

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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How Glasgow West Enterprises's statement compares: emergency response 4h vs industry median 4.0h; insurance commission: not stated. See how all 80 statements compare →

Management Fee: flat rate, stated in Annual Information Statement (not published in WSS); reviewed annually
Emergency Response: 4 hours
Urgent Response: Urgent: target response 3 working days
Routine Response: 10 working days
Enquiry Response: 5 working days
Complaint Response: Our Complaints Handling Procedure (available from our office and website) reflects our commitment to valuing complaints and it seeks to resolve dissatisfaction as close as possible to the point of service delivery.
Billing Frequency: Quarterly
Delegated Authority: value specified in Annual Information Statement (not published in WSS)

Online Portal ↗ Code of Conduct 2021

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The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Areas Covered

Glasgow West Enterprises's coverage spans 1 area of Scotland (from our coverage mapping).

Glasgow 1,626 mapped properties

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Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

67

Buildings managed

24.3

Avg units / building

20

Median units / building

Building Size Distribution

21

1–10

19

11–25

19

26–50

7

51–100

1

100+

Distribution of managed buildings by unit count. Average building size: 24.3 units.

Based on 67 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

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Since 2021

4

Cases

50%

Upheld

(median: 50%)

18.5

Adjusted rate/10k

(median: 6.6)

2

PFEOs

Enforcement

£800

Paid

Compensation

Communication

Top Issue

3 cases

Rating basis: Only 2 adverse cases and no PFEO breaches (low-volume cap). Unweighted adverse rate: 12.3 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (3) Maintenance (2) Other (2) Consultation (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/25/3562 2026-08-19

Dismissed

The applicant sought a determination that the respondent had breached the Property Factors Code of Conduct. The Tribunal refused the application without considering the merits, finding that the prior notification letter had not properly notified the respondent of the issues as required by s.17(3) of the Act, and that the application forms cited Code paragraphs that did not exist, were incomplete and contradictory, and had been partially completed using AI.

"The issues raised had not been properly notified to the factor before as required by Section 17 (3) of the Act and the Application referred to sections of the Code that did not exist."

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FTS/HPC/PF/23/1336 2025-07-07

PFEO Complied

A homeowner brought a complaint concerning persistent water ingress at a tenement property over approximately 2.5 years, alleging failures in communication, emergency arrangements, and repair management. On 7 July 2025 the Tribunal found a breach of s.6.4 of the 2021 Code of Conduct in that the property factor failed to provide proactive updates when requested, despite the homeowner contacting the factor on 14 occasions; no breaches of s.6.5, s.6.6, OSP6, or property factor duties were established. A PFEO ordering refund of management charges for June 2022 to January 2023 (which the respondent had already paid) followed, and the Tribunal certified compliance on 14 July 2026.

"where updates are requested by a Homeowner they should be given and to this extent we find that this paragraph of the code has been breached"

Communication

⚠ PFEO issued

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FTS/HPC/PF/23/2592 2024-07-04

PFEO Complied

The tribunal found the factor in breach of its duties and proposed a PFEO, ordering a refund of 25% of management fees and compensation. The factor complied with the order.

"The Respondent shall from its own funds credit the Applicant’s account with 25% of the management fees charged to the Applicant for the period from 1 January 2022 to 30 June 2023."

Communication Maintenance Other

£800 compensation ⚠ PFEO issued

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Glasgow West Enterprises rates 3.1★ — below the Glasgow average of 3.5★. See better-rated factors covering your building →

Thinking of switching from Glasgow West Enterprises Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Glasgow West Enterprises Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

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Status Active

Incorporated 2010-03-26

Company No. SC375676

Accounts Up to date

Directors 4

Avg. Tenure 3.8 yrs

FAQ

Has Glasgow West Enterprises had any tribunal cases?

Yes, Glasgow West Enterprises has had 4 tribunal cases since 2021, with 50% of complaints upheld.

How do I make a complaint about Glasgow West Enterprises?

First, raise your complaint directly with Glasgow West Enterprises using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Glasgow West Enterprises?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.