Ratings & Reviews
Written Statement of Services
- Management Fee
- flat rate, stated in Annual Information Statement (not published in WSS); reviewed annually
- Emergency Response
- 4 hours
- Urgent Response
- Urgent: target response 3 working days
- Routine Response
- 10 working days
- Enquiry Response
- 5 working days
- Complaint Response
- Our Complaints Handling Procedure (available from our office and website) reflects our commitment to valuing complaints and it seeks to resolve dissatisfaction as close as possible to the point of service delivery.
- Billing Frequency
- Quarterly
- Delegated Authority
- value specified in Annual Information Statement (not published in WSS)
Code of Conduct 2021
Property Coverage
Glasgow West Enterprises manages approximately 1,626 properties across 1 area of Scotland.
Glasgow
1,626 properties
Portfolio Profile
67
Buildings managed
24.3
Avg units / building
20
Median units / building
Building Size Distribution
Distribution of managed buildings by unit count. Average building size: 24.3 units.
Tribunal Record
Since 2021
2
Cases
50%
Upheld
(avg: 51%)
6.2
Rate/10k
(avg: 4.5)
1
PFEOs
Enforcement
£800
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2)
Maintenance (2)
Other (2)
Consultation (1)
Recent Decisions
FTS/HPC/PF/23/2592
2024-07-04
PFEO Complied
The tribunal found the factor in breach of its duties and proposed a PFEO, ordering a refund of 25% of management fees and compensation. The factor complied with the order.
"The Respondent shall from its own funds credit the Applicant’s account with 25% of the management fees charged to the Applicant for the period from 1 January 2022 to 30 June 2023."
Communication
Maintenance
Other
View on HPC →
FTS/HPC/PF/21/3150
2023-01-23
Dismissed
The tribunal reviewed the homeowner's application regarding alleged breaches of the Code of Conduct and failure to carry out property factor duties, and decided that the factor had not breached the Code or failed to carry out their duties, therefore dismissing the application.
"In conclusion the Tribunal is satisfied that the Respondents are not in breach of the Code nor have they failed to carry out their property factor’s duties."
Communication
Maintenance
Consultation
Other
View on HPC →
Glasgow West Enterprises rates 3.1★ — below the Glasgow average of 3.5★. See better-rated factors covering your building →
Thinking of switching from Glasgow West Enterprises Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Glasgow West Enterprises Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2010-03-26
Company No.
SC375676
Accounts
Up to date
Directors
4
Avg. Tenure
3.8 yrs
FAQ
Has Glasgow West Enterprises had any tribunal cases?
Yes, Glasgow West Enterprises has had 2 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about Glasgow West Enterprises?
First, raise your complaint directly with Glasgow West Enterprises using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Glasgow West Enterprises?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.