Ratings & Reviews

2.6★ weighted average calculated from 219 Google + None Trustpilot reviews
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Wheatley Homes Glasgow's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Wheatley Homes Glasgow, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Wheatley Homes Glasgow manages approximately 43,160 properties across 1 area of Scotland.

Glasgow 43,159 properties · 23% market share · 1st largest factor
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Based on 43,160 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
2
Cases
50%
Upheld
(avg: 52%)
0.2
Rate/10k
(avg: 8.0)
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Financial (1) Maintenance (1) Consultation (1) Debt Recovery (1) Complaints Handling (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/22/4473 2023-08-04
PFEO Proposed
The tribunal determined the factor had breached the Code of Conduct. The Tribunal proposed a PFEO, but no formal order was made because the factor complied with the proposed terms.
"Representations were made by both Parties to the effect that the Property Factor had complied with the terms of the Proposed PFEO."
Communication Financial Maintenance Consultation Debt Recovery Complaints Handling
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FTS/HPC/PF/22/3925 2023-02-15
Rejected
The Tribunal rejected the homeowner's application because they failed to provide requested information and documentation, as required by the rules and the Act.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
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FAQ

Has Wheatley Homes Glasgow had any tribunal cases?
Yes, Wheatley Homes Glasgow has had 2 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about Wheatley Homes Glasgow?
First, raise your complaint directly with Wheatley Homes Glasgow using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.