Wheatley Homes Glasgow Reviews 2026 — 2.3★, 2 Tribunal Cases

Ratings & Reviews

2.3★ weighted average calculated from 230 Google + 55 Trustpilot reviews

3 Google Locations

Glasgow Wheatley House, 25 Cochrane St, Glasgow G1 1HL, UK

2.2★ (122)

Glasgow 20 Dykebar Ave, Glasgow G13 3HF, UK

3.2★ (54)

Trustpilot

1.3★ (55)

Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Wheatley Homes Glasgow's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Wheatley Homes Glasgow, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Areas Covered

Wheatley Homes Glasgow's coverage spans 1 area of Scotland (from our coverage mapping).

Glasgow 43,159 mapped properties · 23% market share · 1st largest factor

Compare factors in Glasgow →

Mapped properties are counted area by area from the Scottish Property Factor Register ↗ and can differ from the register's single property count for the factor (shown at the top of this page).

Portfolio Profile

2,512

Buildings managed

17.2

Avg units / building

12

Median units / building

Building Size Distribution

1013

1–10

938

11–25

486

26–50

75

51–100

0

100+

Distribution of managed buildings by unit count. Average building size: 17.2 units.

Based on 2,512 registered building postcodes. Source: Scottish Property Factor Register ↗.

Tribunal Record

View cases →

Since 2021

2

Cases

50%

Upheld

(median: 50%)

0.3

Adjusted rate/10k

(median: 6.6)

0

PFEOs

Enforcement

£500

Paid

Compensation

Communication

Top Issue

1 case

Rating basis: Only 1 adverse case and no PFEO breaches (low-volume cap). Unweighted adverse rate: 0.2 per 10,000 properties. How we calculate this →

All Complaint Types

Communication (1) Financial (1) Maintenance (1) Consultation (1) Debt Recovery (1) Complaints Handling (1)

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →

FTS/HPC/PF/22/4473 2023-08-04

PFEO Complied

The tribunal determined the factor had breached the Code of Conduct. The Tribunal proposed a PFEO, but no formal order was made because the factor complied with the proposed terms.

"Representations were made by both Parties to the effect that the Property Factor had complied with the terms of the Proposed PFEO."

Communication Financial Maintenance Consultation Debt Recovery Complaints Handling

£500 compensation

View on HPC →

FTS/HPC/PF/22/3925 2023-02-15

Rejected

The Tribunal rejected the homeowner's application because they failed to provide requested information and documentation, as required by the rules and the Act.

"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."

View on HPC →

Company Info

Companies House →

Status Active

Incorporated —

Company No. SP2572RS

Accounts Up to date

Directors —

Avg. Tenure —

FAQ

Has Wheatley Homes Glasgow had any tribunal cases?

Yes, Wheatley Homes Glasgow has had 2 tribunal cases since 2021, with 50% of complaints upheld.

How do I make a complaint about Wheatley Homes Glasgow?

First, raise your complaint directly with Wheatley Homes Glasgow using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.