Homeowners complained about backdated electricity charges and the factor's handling of the issue. The tribunal found the factor's response to a complaint was late, but the breach was minor, and no enforcement order was issued.
"The Respondent did not fully respond to the complaint within the timescales set out in their Written Statement of Services. Their response to the stage 2. complaint was dated 25 October 2023 which was a month late."
FTS/HPC/PF/24/2727
2025-08-29T12:00:00Z
Complied
The homeowner complained about the property factor's handling of a billing error and deficiencies in the Written Statement of Services. The tribunal found the factor failed to adequately address the billing issue and that the WSS lacked clarity on underwriting fees and termination procedures, and issued a PFEO.
"Eventually it became apparent that the homeowner had been right all along that the works had not been done at her property. There is an obvious question as to why the timesheets were not requested from the contractor much sooner..."
FTS/HPC/PF/24/2146
2025-08-01T12:00:00Z
Decision Issued
The homeowner claimed the property factor intimidated him during a debt recovery meeting. The tribunal found the factor's statements were a factual explanation of debt recovery, not intimidation, and dismissed the complaint.
"The Tribunal found that reference to Mr. McGarva losing his house was a statement of fact and that it was both responsible and proper for Mr. Fairbridge to make this clear."
FTS/HPC/PF/24/2145
2025-08-01T12:00:00Z
Dismissed
The homeowner complained that the factor took legal action without proper notice. The tribunal found the homeowner did not follow the correct procedure for making a complaint and dismissed the case.
"The Tribunal determined that Mr. McGarva had not complied with Section 17(3) of the PF Act and so the Tribunal did not have jurisdiction."
FTS/HPC/PF/24/5675
2025-07-28T12:00:00Z
Decision Issued
The homeowner complained about overcharging for electricity due to a broker issue. The tribunal found the property factor's communication was poor but they acted to refund the overcharge, and dismissed the complaint.
"The property factors failed to communicate clearly the possible implications of any delay in appointing new brokers and the fact that the owners were now being charged on an out-of-contract basis."
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.