Ratings & Reviews

3.9★ weighted average calculated from 345 Google + 1008 Trustpilot reviews

Recent Reviews

Google 1.0★
"Since after COVID these con artists have ripped my building off and continually sent ridiculous bill prices for services not undertaken. When requesting work to be done this has been over inflated pricing and getting contractors to buzz our house to show them the work at weekends at 6am etc...."
Scott Murphy 2025-12-10
Google 1.0★
"Newton Property claimed they would honor a vote by the residents of Parkland Meadows estate to terminate their services. The residents voted resoundingly, to leave Newton. They have gone back on their word. The residents of Parklands meadows had no say in Newton Property taking over the factor..."
Cailean Collier 2025-12-07
Google 1.0★
"At Newton property management the wheel is spinning but the hamster is dead. I was sent a letter from a debt collector regarding a £75 debt that I was never informed of, was then informed was a mistake and is also not visible on my online account. It later emerged that this debt is connected to..."
Carol R 2025-11-15
Google Reviews
2.9★ (345)
Trustpilot
4.3★ (1008)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

Newton manages approximately 36,888 properties across 15 areas of Scotland.

Area Properties Market share
Glasgow 12,584 5%
Aberdeen & Aberdeenshire 6,460 16%
Inverness & Highlands 4,005 17%
Ayrshire 3,587 13%
Paisley & Renfrewshire 2,795 8%
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Based on 36,888 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
31
Cases
66%
Upheld
(avg: 69%)
4.3
Rate/10k
(avg: 4.7)
8
PFEOs
Enforcement
£3,362
Paid
Compensation
Communication
Top Issue
21 cases
All Complaint Types
Communication (21) Other (11) Maintenance (10) Financial (9) Complaints Handling (7) Consultation (6) Debt Recovery (3)

Complaint Pattern Analysis

Of 31 tribunal cases since 2021, 21 involved communication complaints and 11 involved other issues. Of cases involving communication complaints, 62% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £3,362 across these cases.

All complaint themes raised: Communication (21), Other (11), Maintenance (10), Financial (9), Complaints Handling (7), Consultation (6), Debt Recovery (3).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/25/2070 2026-01-15
Rejected - Procedural
The homeowner's application was dismissed by the tribunal because the applicant did not attend the hearing.
"The Tribunal members...applied Rule 27 2b of the Procedure Rules and dismissed the Application."
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FTS/HPC/PF/24/3874 2025-12-16
PFEO Proposed
The tribunal found Newton Property Management in breach of the Property Factors Code of Conduct for multiple reasons including providing misleading information, and not providing requested information. The tribunal proposed a Property Factor Enforcement Order.
"The Tribunal find that there has been a breach of the Code in this regard.It can only be concluded for the reasons we have detailed in our decision regarding OSP2, that the Respondent has provided deliberately misleading information."
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FTS/HPC/PF/24/4314 2025-12-03
PFEO Proposed
The Tribunal found that the factor breached the Code of Conduct OSP2 by accepting liability for a drainage system based on an irrelevant report. The Tribunal proposed a PFEO that the factor pay the homeowner £350.
"The Tribunal determine that the Factor has not been fair with the Homeowner in relation to the acceptance of liability for maintenance of the surface water drainage system on 18th January 2023 when they knew that the system was faulty and there had been an incident of flooding three days before."
£150 compensation
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Thinking of switching from Newton Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Newton Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2001-10-18
Company No. SC224378
Accounts Up to date
Directors 5
Avg. Tenure 12.1 yrs

FAQ

Has Newton had any tribunal cases?
Yes, Newton has had 31 tribunal cases since 2021, with 66% of complaints upheld.
How do I make a complaint about Newton?
First, raise your complaint directly with Newton using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Newton?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.