The homeowner complained about a breach of the property factor's obligations under the Code of Conduct. The tribunal found the factor in breach and ordered them to apologize and pay £500 in compensation.
"The Respondent is to write to the Applicant take the following action: 1. Apologise for breaching their obligations under Section 6.4 of the relevant Code of Conduct."
FTS/HPC/PF/24/3450
2025-10-29T12:00:00Z
Decision Issued
The homeowner sought permission to appeal the tribunal's decision, claiming the tribunal erred in law by refusing to consider additional expert evidence. The tribunal found no error and refused permission to appeal.
FTS/HPC/PF/24/2616
2025-09-15T12:00:00Z
Decision Issued
The homeowner complained that the factor failed to arrange necessary repairs, despite knowing about defects. The tribunal found the factor did not breach their duties because the owners had not authorized or funded the repairs. The complaint was dismissed.
"The Tribunal find that the Factor has not failed in their duty to instruct major repairs as the owners of the development had not authorised or funded the required repairs."
FTS/HPC/PF/25/0301
2025-09-11T12:00:00Z
Complied
The homeowner complained about the property factor's failure to comply with the Code of Conduct. The tribunal found the factor had failed to comply and ordered them to pay compensation and issue an apology. The factor complied with the order.
"The Tribunal order the Respondent to issue a letter of apology to the Applicant for their failure to comply with the Code of Conduct."
FTS/HPC/PF/25/2311
2025-08-25T12:00:00Z
Rejected
The homeowner's application was rejected because the tribunal determined she was not a homeowner as defined by the 2011 Act, and therefore the tribunal was not the appropriate forum for the dispute.
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.