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12
Total Cases
4
PFEOs Issued
£652
Compensation
FTS/HPC/LM/24/3872
21 May 2025
Dismissed

The homeowner complained about incorrect billing and a debt recovery letter. The tribunal found the issue had been resolved with compensation and dismissed the application.

"The property factors accepted that, due to an internal billing error, the incorrect pro rata share was applied in the bill."
FTS/HPC/PF/24/0447
12 Mar 2025
Decision Issued

The homeowner complained about the property factor's communication, financial transparency, and maintenance of communal areas. The tribunal found the factor acted reasonably and dismissed the complaint, noting the homeowner's criticisms were unwarranted.

"The Tribunal was left with the impression that the Applicant’s criticism were unwarranted and unfair."
FTS/HPC/LM/24/0918
27 Aug 2024
Rejected

The homeowner's application was rejected because they failed to provide necessary information and evidence to the tribunal, including proof of notifying the property factor of their concerns. The tribunal found the application incomplete and therefore dismissed it.

FTS/HPC/PF/21/2759
21 Feb 2022
Rejected

The homeowner's application was rejected because they failed to provide necessary information and documentation as requested by the tribunal, including evidence of prior communication with the property factor. The tribunal found the application could not be accepted.

HOHP/LM/16/0141
20 Jul 2017
Decision Issued

The homeowner complained that the factor failed to comply with their duties. The tribunal determined it did not have jurisdiction due to a complex issue with the title deeds and dismissed the application.

"The tribunal does not have jurisdiction to deal with this application which is accordingly dismissed."
HOHP/PF/16/0135
14 Jul 2017
PFEO Failure to Comply

The homeowner complained about the property factor's failure to comply with a Property Factor Enforcement Order. The tribunal found that the factor had complied with the order, including providing compensation and taking steps to address the issues. The tribunal dismissed the complaint.

"The Tribunal issued a Property Factor Enforcement Order on 10 April 2018 ("the PFEO") as follows: "Within 120 days of the date of the communication to the Respondent of this property factor enforcement order, the Respondent must:""
HOHP/PF/14/0035
14 Apr 2015
PFEO Complied

The homeowner had a Property Factor Enforcement Order issued against the factor. The tribunal determined the factor had complied with the order.

HOHP/PF/14/0036
14 Apr 2015
PFEO Complied

The homeowner had a Property Factor Enforcement Order issued against the factor. The tribunal determined the factor had complied with the order.

HOHP/PF/14/0037
14 Apr 2015
PFEO Complied

The homeowner had a Property Factor Enforcement Order issued against the factor. The tribunal determined the factor had complied with the order.

HOHP/PF/13/0238
15 Mar 2015
Decision Issued

The homeowner's complaints about the factors' conduct were dismissed by the tribunal. The tribunal found the factors had complied with their obligations and the homeowner's claims were not supported.

"The homeowner stated, "I have asked Greenbelt to explain charges and asked for various documents which they refuse to show me.""
HOHP/LM/13/0236
07 May 2014
Decision Issued

The homeowner complained about the property factor's lack of woodland maintenance and documentation. The tribunal found the factor had met its obligations and dismissed the complaints.

"The Committee determined that it would not make a Property Factor Enforcement Order."
FTS/HPC/LM/20/0709
Unknown
Rejected

The homeowner's application was rejected because they failed to provide requested information after multiple requests. The tribunal dismissed the application.