Ratings & Reviews

3.6★ weighted average calculated from 95 Google + 1202 Trustpilot reviews

Recent Reviews

Google 1.0★
"Not surprised by the reviews, it is criminal how they can take large factor fees and get away with just cutting grass. But you gotta pay it!!"
Dave Simpson 2025-11-06
Google 1.0★
"I am genuinely at a loss as to how this company continues to operate given the quality—if it can be called that—of the service they provide. In my view, the entire setup borders on fraudulent. Their invoicing practices are particularly alarming: highly vague, lacking meaningful detail, and..."
Rhys Young 2025-07-18
Google 1.0★
"Thanks for ploughing up our grass today in Dunblane. Lovely job. Every house pays a £40 admin cost every year forever, does this recurring admin cost cover the ploughing? Or will this amazing work be all-inclusive in the monthly inspection we pay for that no-one has ever witnessed, even when the..."
Dunblane Homeowner 2022-10-19
Google Reviews
1.2★ (95)
Trustpilot
3.8★ (1202)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Greenbelt Group's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Greenbelt Group, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Greenbelt Group manages approximately 23,300 properties across 15 areas of Scotland.

Area Properties Market share
Lothians 4,583 13%
Glasgow 4,329 <5%
Aberdeen & Aberdeenshire 3,832 13%
Stirling 3,415 18%
Fife 2,336 11%
Compare factors in Lothians →
Based on 23,300 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
4
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Financial (2) Complaints Handling (2) Maintenance (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/LM/24/3872 2025-05-21
Withdrawn - Settled
The homeowner complained about billing errors. The tribunal dismissed the application as the issue was resolved and the homeowner was not seeking further compensation.
"The First-tier Tribunal for Scotland Housing and Property Chamber decided that the application should be dismissed."
Communication Financial Complaints Handling
View on HPC →
FTS/HPC/PF/24/0447 2025-03-12
Factor Complied
The tribunal considered the evidence and found that the property factor, Greenbelt Group, did not breach the Code of Conduct. Therefore, the tribunal did not make any orders.
"Having heard from parties, The Tribunal found no basis for making a Property Factor Enforcement Order in terms of Section 19 (2) of the Act. The Tribunal therefore made no such order."
Communication Financial Maintenance Complaints Handling
View on HPC →
FTS/HPC/LM/24/0918 2024-08-27
Rejected - Procedural
The Tribunal rejected the homeowner's application because the homeowner did not provide the required documentation and information.
"The application is rejected on that basis."
View on HPC →

Thinking of switching from Greenbelt Group Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Greenbelt Group Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1999-01-04
Company No. SC192378
Accounts Up to date
Directors 5
Avg. Tenure 10.7 yrs

FAQ

Has Greenbelt Group had any tribunal cases?
Yes, Greenbelt Group has had 4 tribunal cases since 2021, with 0% of complaints upheld.
How do I make a complaint about Greenbelt Group?
First, raise your complaint directly with Greenbelt Group using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Greenbelt Group?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.