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JG

James Gibb Property Management Ltd

PF000103 Est. 2006 54,449 properties RED Risk TPI Member
High Tribunal Activity
This factor has 143 tribunal cases with 88 enforcement orders issued and £47,388 in compensation awarded to homeowners since 2015.

Ratings & Reviews

Trustpilot
2.1
801 reviews • Claimed
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Google
2.0
587 reviews • 5 offices
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Google Reviews by Office
James Gibb Residential Factors (23 Alva St, Edinburgh EH2 4PS, UK) 2.1/5 (255)
James Gibb Residential Factors (Red Tree Magenta, 270...) 2.2/5 (223)
James Gibb Residential Factors (Merchant Exchange, 26-28...) 1.6/5 (82)
James Gibb Residential Factors (Unit J, Tayside Software...) 1.0/5 (27)
James Gibb Property Management (Belfast Quay, Irvine KA12 8PR, UK) N/A (0)

Tribunal Record

RED
143
Total Cases
88
PFEOs Issued
£47.4k
Compensation
50
Last 3 Years
69
Comp. Cases
4.4
Avg Severity
26.3
Per 10k Props
11 yrs
Case History
Cases by Year
2013: 1 (1 PFEO)
2014: 1 (1 PFEO)
2015: 1 (1 PFEO)
2016: 6 (4 PFEOs)
2017: 6 (5 PFEOs)
2018: 10 (9 PFEOs)
2019: 13 (8 PFEOs)
2020: 10 (5 PFEOs)
2021: 25 (14 PFEOs)
2022: 13 (8 PFEOs)
2023: 19 (7 PFEOs)
2024: 15 (13 PFEOs)
2025: 16 (12 PFEOs)
'13 '16 '19 '22 '25
Outcome Breakdown
12
PFEO Issued
4
Dismissed
34
Complied
15
Rejected
39
Decision Issued
Complaint Categories
Communication 65 Repairs 58 Financial 29 Complaints Handling 46 Insurance 24 Written Statement 35 Debt Recovery 14 PF Duties 59

Recent Tribunal Decisions

FTS/HPC/PF/23/3590
2025-12-09T12:00:00Z
Failure to Comply

The homeowner complained about the property factor's failure to carry out promised garage repairs and lack of communication. The tribunal found in favor of the homeowner and ordered the factor to complete the works, provide updates, and pay £1,000 in compensation.

"The Property Factor is ordered to instruct the works to the garage they previously confirmed they would undertake and keep the Homeowner regularly updated on progress."
["Repairs" "Communication"]
£1,000 View decision →
FTS/HPC/PF/24/3938
2025-11-19T12:00:00Z
Decision Issued

The homeowner complained about the property factor's failure to maintain the property and respond to communications. The tribunal found the factor in breach of the code of conduct for failing to respond to emails and address maintenance issues, and ordered the factor to pay £750 compensation.

"The Tribunal considered that the Respondent could have taken action at an earlier stage, either by seeking rights of access to the responsible property or by increasing their attempts at communicating the issue with the homeowner."
["Communication" "Repairs"]
£750 View decision →
FTS/HPC/PF/24/5614
2025-11-05T12:00:00Z
Failure to Comply

The homeowner complained about the property factor's breaches of the 2021 Code. The tribunal found the factor in breach and ordered them to pay £1000 for the homeowner's distress.

["Other"]
£1,000 View decision →
FTS/HPC/PF/24/0893
2025-09-19T12:00:00Z
Failure to Comply

The homeowner complained about the factor's breaches of the 2021 Code, causing inconvenience. The tribunal found the factor in breach and ordered them to pay £300 in compensation.

["Other"]
£300 View decision →
FTS/HPC/PF/24/2108
2025-09-17T12:00:00Z
Failure to Comply

The homeowner complained about the property factor's actions. The tribunal found the factor had failed in their duties and ordered them to pay £1250 for the homeowner's time and effort, and to correct invoice errors.

["Other"]
£1,250 View decision →
View all 143 tribunal cases →

Company Information

Registered Name
JAMES GIBB PROPERTY MANAGEMENT LIMITED
Company Number
SC299465
Incorporated
2006-03-23
Status
Active
Registered Office
3rd Floor, Red Tree Magenta Glasgow Road, Rutherglen, Glasgow, G73 1UZ
SIC Code
68320 - Management of real estate on a fee or contract basis
Charges
None registered
Insolvency History
None

Coverage Area

54,449
Properties
199
Postcodes
97
Cities/Towns
Aberdeen Airdrie Alford Alloa Alva Anstruther Arbroath Auchterarder Aviemore Ayr Baillieston Banchory Barrhead Bathgate Bearsden Bellshill +110 more
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About this profile

Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.

Reviews: Trustpilot and Google review data aggregated from public sources via APIs.

Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.

Data last updated: January 2026.