FirstPort Property Services Scotland Limited

The homeowner complained about the lack of valid VAT invoices. The tribunal found the factor had not provided them and proposed a Property Factor Enforcement Order requiring the factor to provide the invoices or alternative documentation.

The homeowner complained that the property factor allowed some residents to personalize communal gardens while rejecting her proposal for benches. The tribunal found the factor had not breached the code of conduct and dismissed the complaint.

The homeowner complained about the property factor's handling of charges and lack of a written statement. The tribunal found the factor had not breached the code of conduct, citing acceptable reasons for delays and system errors.

The homeowner complained, and the tribunal initially issued a Property Factor Enforcement Order (PFEO) ordering the factor to pay compensation. The factor then complied with the order, and the tribunal certified the compliance.

The homeowner's application was rejected because they failed to provide evidence of notifying the property factor about their concerns, as required by the rules. The tribunal found the application was not lodged correctly.