Ratings & Reviews

3.0★ weighted average calculated from 1 Google + 212 Trustpilot reviews
Google Reviews
—★ (1)
Trustpilot
3.0★ (212)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have FirstPort Property Services Scotland's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by FirstPort Property Services Scotland, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

FirstPort Property Services Scotland manages approximately 9,474 properties across 15 areas of Scotland.

Area Properties Market share
Inverness & Highlands 2,840 13%
Glasgow 1,394 <5%
Edinburgh 1,103 <5%
Stirling 691 7%
Lothians 640 <5%
Compare factors in Inverness & Highlands →
Based on 9,474 registered properties. Source: Scottish Property Factor Register ↗.

Looking for a better-rated alternative?

This factor has a poor record based on tribunal complaints. We can connect you with up to 3 better-rated, registered factors in your area — free and no obligation.

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Tribunal Record

View cases →
Since 2021
18
Cases
50%
Upheld
(avg: 69%)
7.4
Rate/10k
(avg: 4.7)
7
PFEOs
Enforcement
£1,950
Paid
Compensation
Communication
Top Issue
9 cases
All Complaint Types
Communication (9) Financial (8) Other (6) Complaints Handling (5) Consultation (4) Maintenance (3) Insurance (2) Disclosure (2) Debt Recovery (1)

Complaint Pattern Analysis

Of 18 tribunal cases since 2021, 9 involved communication complaints and 8 involved financial issues. Of cases involving communication complaints, 78% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £1,950 across these cases.

All complaint themes raised: Communication (9), Financial (8), Other (6), Complaints Handling (5), Consultation (4), Maintenance (3), Insurance (2), Disclosure (2), Debt Recovery (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/24/2715 2024-12-10
PFEO Breached
The Tribunal found the factor breached the Code of Conduct regarding transparency in financial matters and accounting procedures. The Tribunal proposed a PFEO to rectify the situation.
"The Tribunal made a Proposed Property Factor Enforcement Order, which should be read with this decision."
Communication Financial Consultation Complaints Handling
⚠ PFEO issued
View on HPC →
FTS/HPC/PF/24/1658 2024-12-10
Factor Complied
The homeowner alleged breaches of the Code of Conduct. The tribunal found no breach and dismissed the application.
"The First-tier Tribunal for Scotland Housing and Property Chamber determined that the property factors have not failed to comply with OSP2 and OSP5 of the Property Factors Code of Conduct effective from 16 August 2021 and have not failed to comply with Section 2.8.3 of their Written Statement of Services."
Consultation Other
View on HPC →
FTS/HPC/PF/23/4104 2024-11-11
Factor Complied
The homeowner alleged breaches of the Property Factor Code of Conduct. The Tribunal found the property factor had not breached the Code and dismissed the application.
"The First-tier Tribunal (Housing and Property Chamber) (“the Tribunal”) determined that the Property Factor has not failed to comply with the 2021 Property Factor Code of Conduct (“the 2021 Code”)"
Communication Financial Debt Recovery Other
View on HPC →

Thinking of switching from FirstPort Property Services Scotland Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with FirstPort Property Services Scotland Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1999-08-20
Company No. 03829468
Accounts Overdue
Directors 2
Avg. Tenure 8.0 yrs

FAQ

Has FirstPort Property Services Scotland had any tribunal cases?
Yes, FirstPort Property Services Scotland has had 18 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about FirstPort Property Services Scotland?
First, raise your complaint directly with FirstPort Property Services Scotland using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from FirstPort Property Services Scotland?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.