Ratings & Reviews

2.9★ weighted average calculated from 86 Google + 91 Trustpilot reviews

Recent Reviews

Google 1.0★
"Moved into a flat after seeing it had a good factor in place. After moving in Taylor and Martin were unable to arrange quotes for works required on the communal areas and after a complaint from a fellow owner they decided to terminate us as clients and provided no help in handing over utilities..."
Ross Pearce 2025-11-20
Google 5.0★
"Our experience with T&M in our estate in Beith has been decent. I'm giving them 5 stars, however, because Of our Property Manager Rachel Melville. Since she's taken over things have been much smoother and we feel any issues we've had have been quickly resolved. Thanks Rachel!"
Hannah Dunn 2025-11-20
Google 5.0★
"We moved to Taylor and Martin in March 2024 for the factoring of our 8-block tenement flat in Hyndland. I have been very happy with the service and support we have received as a whole from the company. Our account manager (Rachel Melville) has continually impressed me with her proactive and..."
Fiona MacLeod 2025-09-18
Trustpilot
1.7★ (91)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Taylor Martin's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Taylor Martin, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Taylor Martin manages approximately 15,325 properties across 13 areas of Scotland.

Area Properties Market share
Glasgow 5,093 <5%
Inverness & Highlands 3,897 19%
Edinburgh 1,324 <5%
Fife 1,133 5%
Lothians 842 <5%
Compare factors in Glasgow →
Based on 15,325 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Taylor Martin Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2013-08-12
Company No. SC456447
Accounts Up to date
Directors 2
Avg. Tenure 12.4 yrs

FAQ

Has Taylor Martin had any tribunal cases?
No, Taylor Martin has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Taylor Martin?
First, raise your complaint directly with Taylor Martin using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Taylor Martin?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.