Ratings & Reviews
Written Statement of Services
- Routine Response
- 2 working days
- Enquiry Response
- 7 working days
- Billing Frequency
- Quarterly
- Notice Period
- 3 months
- Insurance Commission
- Takes 26% commission
Online Portal
TPI Member
Property Coverage
Hacking & Paterson manages approximately 78,383 properties across 14 areas of Scotland.
Area
Properties
Market share
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Request quotes →Tribunal Record
Since 2021
51
Cases
39%
Upheld
(avg: 52%)
2.5
Rate/10k
(avg: 8.0)
12
PFEOs
Enforcement
£3,815
Paid
Compensation
Communication
Top Issue
31 cases
All Complaint Types
Communication (31)
Financial (20)
Other (20)
Maintenance (18)
Complaints Handling (8)
Consultation (7)
Insurance (5)
Debt Recovery (5)
Disclosure (2)
Recent Decisions
FTS/HPC/PF/25/0043
2025-11-26
Dismissed
The application was dismissed because the parties reached a settlement.
"The tribunal, therefore, dismisses the Application"
View on HPC →
FTS/HPC/PF/24/3846
2025-10-06
Breach - No Order
The tribunal found a breach of the Code of Conduct (2.1) because the factor did not consult the homeowner about the increase in the float adequately. No further action was taken.
"We consider that there has been a breach under this section of the code as far as the Property Factor did not ensure that the Homeowner was consulted appropriately in decision-making and had access to the information, she needed to understand the operation of the Property Factor."
Communication
Consultation
View on HPC →
FTS/HPC/PF/24/5227
2025-08-06
Dismissed
The homeowner alleged breaches of the Code of Conduct. The tribunal found no breaches and dismissed the application, noting that the factor had already offered compensation in the form of a refund of management fees.
"The First-tier Tribunal for Scotland Housing and Property Chamber determined that the property factors have not failed to comply with OSP2, OSP3, OSP4, OSP6, OSP11 or Sections 1.5, 2.1, 2.3, 2.4, 2.7, 6.1, 6.4, 6.6, 6.8, 6.12 or 7.1 of the Property Factors Code of Conduct effective from 16 August 2021 and have not failed to comply with the property factor’s duties."
Communication
Maintenance
Complaints Handling
View on HPC →
Thinking of switching from Hacking & Paterson Management Services Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Hacking & Paterson Management Services Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
1980-12-31
Company No.
SC073599
Accounts
Up to date
Directors
5
Avg. Tenure
7.1 yrs
FAQ
Has Hacking & Paterson had any tribunal cases?
Yes, Hacking & Paterson has had 51 tribunal cases since 2021, with 39% of complaints upheld.
How do I make a complaint about Hacking & Paterson?
First, raise your complaint directly with Hacking & Paterson using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Hacking & Paterson?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.