The homeowner's complaint against Hacking and Paterson settled before a decision was made. The tribunal dismissed the application.
FTS/HPC/PF/24/3846
2025-10-06T12:00:00Z
Failure to Comply
The homeowner complained about the property factor increasing the float without proper notice. The tribunal found the factor in breach of the code of conduct for poor communication regarding the float increase, but otherwise dismissed the complaint.
"The tribunal found a breach in terms of the failure to notify the Homeowner timeously the outcome of the review, sometime before the invoices were sent out in order to give the Homeowner time to digest this new information."
FTS/HPC/PF/24/5227
2025-08-06T12:00:00Z
Decision Issued
The homeowner complained about the property factor's poor communication and delays in arranging roof repairs. The tribunal found that while there were communication failings, the factor had apologized and provided compensation, so the complaint was not upheld.
"The Tribunal was concerned at the number of occasions where the homeowner had to chase them for responses and where these reminders produced another apology."
FTS/HPC/PF/24/1969
2025-03-13T12:00:00Z
Complied
The homeowner's complaint resulted in a Property Factor Enforcement Order. The tribunal determined the factor had complied with the order and issued a certificate of compliance.
FTS/HPC/PF/24/1791
2025-02-11T12:00:00Z
Failure to Comply
The homeowner complained about water ingress and related issues. The tribunal found the property factor in breach of their duties and ordered them to carry out repairs, provide updates, and pay compensation.
"The Property Factor is ordered to instruct all further necessary works required to resolve the water ingress and to rectify all damage caused."
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.