Ratings & Reviews

3.0★ weighted average calculated from 2 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"My mother was at Lorimer House for the last 6 months until her death. She was beautifully cared for with respect and dignity. Over her last few days, she was turned, bathed and nursed with every effort to ensure she was kept as comfortable as possible. The caring staff could not have been kinder..."
Thomas Thomason 2022-09-16
Google Reviews
3.0★ (2)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Lorimer Property Group's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Lorimer Property Group, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Lorimer Property Group manages approximately 1,040 properties across 11 areas of Scotland.

Area Properties Market share
Ayrshire 323 <5%
Glasgow 226 <5%
Lanarkshire 95 <5%
Edinburgh 73 <5%
Aberdeen & Aberdeenshire 62 <5%
Compare factors in Ayrshire →
Based on 1,040 registered properties. Source: Scottish Property Factor Register ↗.

Looking for a better-rated alternative?

This factor has a poor record based on tribunal complaints. We can connect you with up to 3 better-rated, registered factors in your area — free and no obligation.

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Tribunal Record

View cases →
Since 2021
4
Cases
100%
Upheld
(avg: 69%)
28.8
Rate/10k
(avg: 4.7)
2
PFEOs
Enforcement
£550
Paid
Compensation
Communication
Top Issue
3 cases
All Complaint Types
Communication (3) Financial (3) Maintenance (3) Complaints Handling (2) Consultation (1) Disclosure (1) Insurance (1) Other (1)

Complaint Pattern Analysis

Of 4 tribunal cases since 2021, 3 involved communication complaints and 3 involved financial issues. Of cases involving communication complaints, 100% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £550 across these cases.

All complaint themes raised: Communication (3), Financial (3), Maintenance (3), Complaints Handling (2), Consultation (1), Disclosure (1), Insurance (1), Other (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/2448 2024-11-12
PFEO Proposed
The tribunal found Lorimer Stevenson had failed to comply with multiple sections of the Code of Conduct. The tribunal proposed making a Property Factor Enforcement Order.
"The Tribunal determined that the Respondent has failed to comply with the the Code of Conduct for Property Factors 2021 in that they have failed to comply with overarching standard of practice 11, paragraphs 2.1,2.4,2.5,2.7 and 3.1 of the Code."
Communication Financial Maintenance Consultation Complaints Handling
View on HPC →
FTS/HPC/PF/23/3555 2023-10-24
Rejected - Procedural
The Tribunal rejected the homeowner's application because the homeowner failed to provide required documentation, as per the rules.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
View on HPC →
FTS/HPC/PF/23/1956 2023-09-18
PFEO Complied
The tribunal found that the factor had failed to comply with the Code of Conduct and issued a Property Factor Enforcement Order requiring them to pay compensation. The factor complied with the order.
"The Tribunal decided to make a Property Factor Enforcement Order and to order that the property factors make a payment to the homeowner by way of compensation."
Communication Financial Maintenance Disclosure Insurance Complaints Handling
£250 compensation ⚠ PFEO issued
View on HPC →

Thinking of switching from Lorimer Property Group Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Lorimer Property Group Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2019-09-11
Company No. SC641255
Accounts Up to date
Directors 2
Avg. Tenure 6.0 yrs

FAQ

Has Lorimer Property Group had any tribunal cases?
Yes, Lorimer Property Group has had 4 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Lorimer Property Group?
First, raise your complaint directly with Lorimer Property Group using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Lorimer Property Group?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.