Ratings & Reviews

2.5★ weighted average calculated from 0 Google + 49 Trustpilot reviews
Trustpilot
2.5★ (49)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Residential Management Group Scotland's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Residential Management Group Scotland, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Residential Management Group Scotland manages approximately 11,718 properties across 10 areas of Scotland.

Area Properties Market share
Edinburgh 4,484 7%
Paisley & Renfrewshire 2,646 34%
Glasgow 2,192 7%
Lothians 944 <5%
Fife 563 10%
Compare factors in Edinburgh →
Based on 11,718 registered properties. Source: Scottish Property Factor Register ↗.

Looking for a better-rated alternative?

This factor has a poor record based on tribunal complaints. We can connect you with up to 3 better-rated, registered factors in your area — free and no obligation.

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Tribunal Record

View cases →
Since 2021
21
Cases
68%
Upheld
(avg: 69%)
9.4
Rate/10k
(avg: 4.7)
3
PFEOs
Enforcement
£1,920
Paid
Compensation
Communication
Top Issue
14 cases
All Complaint Types
Communication (14) Financial (11) Other (7) Maintenance (5) Debt Recovery (4) Complaints Handling (4) Disclosure (2) Insurance (1) Consultation (1)

Complaint Pattern Analysis

Of 21 tribunal cases since 2021, 14 involved communication complaints and 11 involved financial issues. Of cases involving communication complaints, 79% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £1,920 across these cases.

All complaint themes raised: Communication (14), Financial (11), Other (7), Maintenance (5), Debt Recovery (4), Complaints Handling (4), Disclosure (2), Insurance (1), Consultation (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/25/2524 2025-12-02
Rejected - Procedural
The tribunal rejected the homeowner's application because the homeowner did not provide necessary information as requested, including evidence of prior notification to the property factor and a copy of the written statement of services.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
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FTS/HPC/PF/24/3113 2025-05-02
Withdrawn - Settled
The Tribunal dismissed the application after the parties indicated the matter had been settled and neither party attended the case management discussion.
"the Tribunal dismissed the Application."
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FTS/HPC/PF/23/1960 2025-01-10
PFEO Complied
The tribunal found the factor in breach of the Code of Conduct and ordered them to pay the homeowner £1220. The factor subsequently complied with the order.
"The Tribunal makes a property factor enforcement order in the terms originally proposed."
Communication Financial Debt Recovery Complaints Handling
£1,220 compensation ⚠ PFEO issued
View on HPC →

Thinking of switching from Residential Management Group Scotland Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Residential Management Group Scotland Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2018-03-19
Company No. SC591810
Accounts Up to date
Directors 2
Avg. Tenure 4.6 yrs

FAQ

Has Residential Management Group Scotland had any tribunal cases?
Yes, Residential Management Group Scotland has had 21 tribunal cases since 2021, with 68% of complaints upheld.
How do I make a complaint about Residential Management Group Scotland?
First, raise your complaint directly with Residential Management Group Scotland using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Residential Management Group Scotland?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.