Ratings & Reviews

3.1★ weighted average calculated from 123 Google + 91 Trustpilot reviews

Recent Reviews

Google 1.0★
"This review is reluctantly posted after months of documented failures and a complete breakdown in trust between them and residents. Common areas and perimeter grounds have not been maintained to acceptable standards. They have applied questionable communal charges, which remain unresolved..."
Scott Currie 2025-12-06
Google 1.0★
"Well managed? We have had water coming through our bathroom ceiling for 6hours now. This was reported to your ‘Emergency Call Centre’ who are completely incompetent at dealing with an emergency issue. After chasing this up three times tonight I have now had a call saying this is now not being..."
Lewis Edgar 2025-11-15
Google 1.0★
"PPM took over the factor management of the new build estate a live on. We never got anything to set up a direct debit with them we then received an unnecessarily aggressive letter saying we had missed a payment and were being billed with a late fee. A bill of which we're yet to receive a..."
Darcey Patterson 2025-11-11
Google Reviews
4.1★ (123)
Trustpilot
1.7★ (91)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Park's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Park, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Park manages approximately 6,194 properties across 10 areas of Scotland.

Area Properties Market share
Glasgow 2,207 <5%
Lanarkshire 1,787 6%
Ayrshire 1,417 6%
Lothians 201 <5%
Stirling 194 <5%
Compare factors in Glasgow →
Based on 6,194 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
3
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Financial (1) Complaints Handling (1) Disclosure (1) Other (1) Insurance (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/24/2316 2025-09-16
Factor Complied
The homeowner complained about communications, financial obligations, and breach of duties. The Tribunal found no breaches of the Code of Conduct or the Property Factor's duties and dismissed the application.
"The Property Factor is found not to have failed to comply with Sections 2.1, 3.2, 3.4 and 3.8 and 7.2; and not to be in breach of the Property Factor’s duties."
Communication Financial Complaints Handling Disclosure Other
View on HPC →
FTS/HPC/PF/23/1674 2024-01-09
Factor Complied
The homeowner claimed a breach of the Code of Conduct. The Tribunal determined the property factor had not breached the code and dismissed the application.
"The Tribunal found there was no breach of the Code by the Property Factor."
Communication Insurance
View on HPC →
FTS/HPC/LM/21/1520 2021-08-20
Rejected - Procedural
The tribunal rejected the homeowner's application because she failed to provide the necessary information and documentation, including evidence of giving the property factor fair notice of the alleged breaches, as required by the rules and the 2011 Act.
"The basis of the decision is that the Applicant has failed to comply with Rule 5 and Rule 43 and Section 17 of the 2011 Act."
View on HPC →

Thinking of switching from Park Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Park Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2012-01-05
Company No. SC413993
Accounts Up to date
Directors 1
Avg. Tenure 14.0 yrs

FAQ

Has Park had any tribunal cases?
Yes, Park has had 3 tribunal cases since 2021, with 0% of complaints upheld.
How do I make a complaint about Park?
First, raise your complaint directly with Park using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Park?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.