Trinity Factoring Services Ltd

The homeowner complained about the property factor's failure to plant trees and maintain a fence. The tribunal found the factor had acted reasonably regarding the trees, but breached complaint handling timescales. The tribunal dismissed the application regarding the fence, as it was not the factor's responsibility.

The homeowner complained about plumbing and window repairs, and disputed fees. The tribunal found the factor had followed the correct complaints procedure and made no order.

The homeowners complained about the property factor's failure to comply with a previous order. The tribunal found the factor had complied with the order.

The homeowner complained about the apportionment of common charges. The tribunal found the factor had complied with the PFEO by issuing accounts and providing the decision link, and that the apportionment method was correct. The tribunal dismissed the complaint.

The homeowner complained about the property factor's handling of garage levy fees. The tribunal determined the factor was not responsible for the garage property and the homeowner accepted the offer to waive the levy charge.