Ratings & Reviews

3.5★ weighted average calculated from 151 Google + 19 Trustpilot reviews

Recent Reviews

Google 5.0★
"Trinity has been, by far, the best letting agent I have ever rented from. They are generally very responsive to emails and deal with any issues efficiently and professionally. Sarah Liu (property manager) was especially great - when she noticed any issues during inspections, she would get things..."
Shannon 2025-12-13
Google 4.0★
"Trinity has factored out building for several years and cross have dealt with any issues we've had. Recently promptly getting graffiti painted over."
Samantha Campbell 2025-09-07
Google 5.0★
"Many thanks go especially to Sarah Liu at Trinity Factors who carried out an inspection at the property which I’m currently renting. I pointed out a couple things needing some repair/replacement during the inspection, the main one for me being the mattress in my bedroom. A new mattress was very..."
Hannah Baxter 2025-05-16
Trustpilot
2.5★ (19)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View PDF →
Emergency Response
within 4 hours of notification during normal working hours
Routine Response
within 10 working days of notification
Enquiry Response
by the end of the next working day
Complaint Response
We will aim to acknowledge your complaint within 5 working days. Our acknowledgement will give details of the person handling the complaint (normally a Senior Manager) and their contact information.
Billing Frequency
annually
Notice Period
4 weeks’ notice
Online Portal Code of Conduct 2021 Property Managers Association Scotland, Financial Conduct Authority
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

Trinity Factoring manages approximately 12,521 properties across 12 areas of Scotland.

Area Properties Market share
Edinburgh 7,631 11%
Lothians 1,890 <5%
Aberdeen & Aberdeenshire 1,493 <5%
Fife 437 <5%
Perth & Kinross 259 11%
Compare factors in Edinburgh →
Based on 12,521 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
13
Cases
55%
Upheld
(avg: 69%)
4.0
Rate/10k
(avg: 4.7)
4
PFEOs
Enforcement
£1,850
Paid
Compensation
Other
Top Issue
6 cases
All Complaint Types
Other (6) Communication (6) Financial (5) Maintenance (4) Complaints Handling (4) Insurance (1)

Complaint Pattern Analysis

Of 13 tribunal cases since 2021, 6 involved other complaints and 6 involved communication issues. Of cases involving other complaints, 33% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £1,850 across these cases.

All complaint themes raised: Other (6), Communication (6), Financial (5), Maintenance (4), Complaints Handling (4), Insurance (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
Breach - No Order
The tribunal found a breach of the Code of Conduct regarding complaint handling timescales but dismissed the applications and did not issue a PFEO because the breach was minor.
"The Tribunal considers that in the whole circumstances of the case this is a rather minor matter. Accordingly, the Tribunal does not consider that making any Property Factor Enforcement Order would be appropriate."
Maintenance Complaints Handling
View on HPC →
FTS/HPC/PF/24/5520 2025-06-27
Factor Complied
The homeowner alleged breaches of the Code of Conduct. The tribunal found the property factor had complied with the relevant sections of the Code and dismissed the application, making no order.
"The Tribunal determined that the Respondent has complied with the duty under section 14 of the 2011 Act, and in particular has complied with sections 7.1 and 7.5 of the Code of Conduct for Property Factors 2021."
Maintenance Financial Other Complaints Handling
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PFEO Complied
The tribunal found breaches of the Code of Conduct and issued a PFEO requiring the factor to pay compensation and provide documentation. The factor complied with the order.
"The Property Factor Enforcement Order dated 22nd July 2024 has been complied with."
Communication Financial Maintenance Complaints Handling
£600 compensation ⚠ PFEO issued
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Thinking of switching from Trinity Factoring Services Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Trinity Factoring Services Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1979-03-15
Company No. SC067354
Accounts Up to date
Directors 1
Avg. Tenure —

FAQ

Has Trinity Factoring had any tribunal cases?
Yes, Trinity Factoring has had 13 tribunal cases since 2021, with 55% of complaints upheld.
How do I make a complaint about Trinity Factoring?
First, raise your complaint directly with Trinity Factoring using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Trinity Factoring?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.