Ratings & Reviews

3.5★ weighted average calculated from 30 Google + 2 Trustpilot reviews

Recent Reviews

Google 1.0★
"If you are a landlord please do not give your properties to Curb. They do not honour their own policies and you will be lucky to get the keys to your property back within the agreed timeframe even after they sign off on it and you get solicitors and lawyers involved. They use the premise of..."
T A 2026-01-01
Google 5.0★
"After having a fire in my temp property with C-urb PSL, they helped me and my family quickly move into a new temp property, still within C-urb. Everyone I have dealt with since the incident has been amazing. From the girls in the office to maintenance and repairs team. Special thanks to Stuart..."
Denise Smith 2025-10-16
Google 5.0★
"I recently let my flat using C-urb PLS. Initially I phoned the office to enquire about the Service they offered. I was given the overall information I needed at that point and I was emailed draft documents to read. I was told the Housing Manager, Nadia, would phone the next day when she was..."
Norma Reynolds 2025-07-01
Google Reviews
3.5★ (30)
Trustpilot
3.8★ (2)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have C-urb 6's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by C-urb 6, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

C-urb 6 manages approximately 7,172 properties across 9 areas of Scotland.

Area Properties Market share
Lothians 3,590 14%
Paisley & Renfrewshire 1,173 <5%
Lanarkshire 805 <5%
Glasgow 797 <5%
Edinburgh 502 <5%
Compare factors in Lothians →
Based on 7,172 registered properties. Source: Scottish Property Factor Register ↗.

Considering this factor?

Get quotes from this and other top-rated factors in your area to compare fees and services.

Get free quotes →

Tribunal Record

View cases →
Since 2021
2
Cases
100%
Upheld
(avg: 69%)
1.4
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£350
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
PFEO Complied
The Tribunal found the factor failed to provide a Written Statement of Services. A PFEO was issued, ordering the factor to pay £350 compensation which the factor complied with.
"The Property Factor is required, within 30 days of the making of this Property Factor Enforcement Order, to make payment of the sum of £350 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with section 1 of the 2012 Property Factor Code of Conduct (“the 2012 Code”)."
Communication
£350 compensation ⚠ PFEO issued
View on HPC →
Rejected - Procedural
The Tribunal rejected the homeowner's application because the applicant failed to provide required documentation and information.
"the Legal Member considers that the application should be rejected in terms of Rule 5 (1) and Rule 8 (1) (c) of the Rules."
Other
View on HPC →

Thinking of switching from C-urb 6 Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with C-urb 6 Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2001-03-01
Company No. SC216273
Accounts Up to date
Directors 7
Avg. Tenure 5.0 yrs

FAQ

Has C-urb 6 had any tribunal cases?
Yes, C-urb 6 has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about C-urb 6?
First, raise your complaint directly with C-urb 6 using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from C-urb 6?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.