Written Statement of Services

We don't have YourLife's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by YourLife, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

YourLife manages approximately 949 properties across 9 areas of Scotland.

Area Properties Market share
Glasgow 283 <5%
Edinburgh 227 <5%
Fife 114 <5%
Lothians 89 <5%
Lanarkshire 63 <5%
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Based on 949 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
Rejected - Procedural
The Tribunal rejected the homeowner's application because it did not meet the required standards for lodgment, including providing necessary information and documentation.
"The basis of the decision is that the Applicant has failed to comply with Rule 5 and Rule 43 and Section 17 of the 2011 Act."
View on HPC →

Thinking of switching from YourLife Management Services Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with YourLife Management Services Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2010-02-10
Company No. 07153519
Accounts Up to date
Directors 2
Avg. Tenure 1.4 yrs

FAQ

Has YourLife had any tribunal cases?
Yes, YourLife has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about YourLife?
First, raise your complaint directly with YourLife using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from YourLife?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.