Ratings & Reviews

2.8★ weighted average calculated from 4 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Excellent property"
Akshay 2024-08-03
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have McCarthy & Stone's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by McCarthy & Stone, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

McCarthy & Stone manages approximately 942 properties across 9 areas of Scotland.

Area Properties Market share
Glasgow 278 <5%
Edinburgh 225 <5%
Fife 113 <5%
Lothians 90 <5%
Lanarkshire 63 <5%
Compare factors in Glasgow →
Based on 942 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/25/3851 2025-11-28
Rejected - Procedural
The Tribunal rejected the homeowner's application because the homeowner failed to provide the required information and a satisfactory explanation for the alleged failure of the property factor.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
View on HPC →

Thinking of switching from McCarthy & Stone Management Services Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with McCarthy & Stone Management Services Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2010-02-23
Company No. 07166051
Accounts Up to date
Directors 2
Avg. Tenure 1.4 yrs

FAQ

Has McCarthy & Stone had any tribunal cases?
Yes, McCarthy & Stone has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about McCarthy & Stone?
First, raise your complaint directly with McCarthy & Stone using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from McCarthy & Stone?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.