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McCarthy & Stone Management Services Limited

PF000391 Est. 2008 963 properties AMBER Risk

Ratings & Reviews

Trustpilot
4.7
3,906 reviews • Claimed
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Google
3.8
15 reviews • 5 offices
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Google Reviews by Office
McCarthy Stone - Head Office (100 Holdenhurst Rd,...) 3.8/5 (12)
Dundee - Retirement Living - McCarthy & Stone (Stobsmuir Rd, Dundee DD4 7DG, UK) 5.0/5 (1)
Kingsferry Court - Retirement Living - McCarthy Stone (King's Inch Rd, Braehead,...) 1.0/5 (1)
Ramsay Grange - Retirement Living - McCarthy Stone (29 Barnton Grove, Barnton,...) 5.0/5 (1)
Stirling - Retirement Living - McCarthy Stone (Union St, Stirling FK8 1PA, UK) N/A (0)

Tribunal Record

AMBER
3
Total Cases
2
PFEOs Issued
£400
Compensation
1
Last 3 Years
2
Comp. Cases
4.3
Avg Severity
31.1
Per 10k Props
6 yrs
Case History
Cases by Year
2019: 2 (2 PFEOs)
2025: 1
'19 '25
Outcome Breakdown
2
Complied
1
Rejected
Complaint Categories
Communication 2 PF Duties 2

Recent Tribunal Decisions

FTS/HPC/PF/25/3851
2025-11-28T12:00:00Z
Rejected

The homeowner complained about the property factor's delay in consenting to a Standard Security. The tribunal found the application was not lodged correctly and lacked sufficient information, and rejected the application.

["Other"]
View decision →
FTS/HPC/PF/19/0987
2019-07-26T12:00:00Z
Complied

The homeowner complained about the property factor's failures. The tribunal found the factor had complied with a previous Property Factor Enforcement Order, including issuing an apology and paying compensation.

"The PFEO required the factor to issue a written apology for its failures and for the actions and inactions of Carol Elliott."
["Communication" "Other"]
£150 View decision →
FTS/HPC/PF/19/0970
2019-07-09T12:00:00Z
Complied

The homeowner complained about the factor's failure to comply with the Property Factors Code of Conduct. The tribunal found in favor of the homeowner and ordered the factor to pay £250 compensation.

"The Factor will pay to the Homeowner within 21 days of the date of service this order the sum of Two Hundred and Fifty Pounds (£250) from their own funds."
["Other"]
£250 View decision →

Company Information

Registered Name
MCCARTHY & STONE LIMITED
Company Number
06622199
Incorporated
2008-06-17
Status
Active
Registered Office
Fourth Floor, 100 Holdenhurst Road, Bournemouth, BH8 8AQ
SIC Code
70100
Charges
None registered
Insolvency History
None

Coverage Area

963
Properties
24
Postcodes
0
Cities/Towns
Aberdeen Anstruther Ayr Bearsden Bishopbriggs Blairgowrie Edinburgh Glasgow Haddington Hamilton Inverness Kinross Milngavie Newton Mearns North Berwick Paisley +2 more
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About this profile

Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.

Reviews: Trustpilot and Google review data aggregated from public sources via APIs.

Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.

Data last updated: January 2026.