Ratings & Reviews

3.0★ weighted average calculated from 170 Google + 93 Trustpilot reviews

Recent Reviews

Google 1.0★
"Aside from the issues my estate has with what we're charged for work that's not approved, the website for payment is just rubbish. It's not user friendly, it never works and you always need to go the long way in which you then forget to do because you don't have time. I'd get fewer reminders if..."
N T 2025-12-10
Google 1.0★
"I own a property in that is factored by Speirs Gumley and they are most likely the the property managers from hell. They are quick to invoice for for work that is never done and insist on carrying out unnecessary maintenance but they will not fix the roof that has several leaks for the past..."
Donald Morrison 2025-11-30
Google 1.0★
"I'd prefer one star. An appalling company. Read its values on its website. They'll make you chuckle. An absolute riot of lie after lie after lie. It’s now taking to review-washing. It had to happen. I mean it couldn’t allow all those REAL reviews to get in the way of its fantasy: only..."
Me 2025-09-12
Google Reviews
2.3★ (170)
Trustpilot
4.2★ (93)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View PDF →
Emergency Response
within 8hrs
Enquiry Response
7 business days
Complaint Response
7 working days
Billing Frequency
Quarterly or ad-hoc
Notice Period
4 weeks
Online Portal Code of Conduct 2021 Property Managers Association Scotland Ltd, Financial Conduct Authority
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

Speirs Gumley manages approximately 29,662 properties across 9 areas of Scotland.

Area Properties Market share
Glasgow 18,036 7%
Lanarkshire 3,995 11%
Ayrshire 2,110 9%
Edinburgh 1,641 <5%
Paisley & Renfrewshire 1,591 <5%
Compare factors in Glasgow →
Based on 29,662 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
17
Cases
64%
Upheld
(avg: 69%)
3.0
Rate/10k
(avg: 4.7)
4
PFEOs
Enforcement
£1,926
Paid
Compensation
Communication
Top Issue
10 cases
All Complaint Types
Communication (10) Other (7) Maintenance (6) Consultation (5) Financial (5) Complaints Handling (3)

Complaint Pattern Analysis

Of 17 tribunal cases since 2021, 10 involved communication complaints and 7 involved other issues. Of cases involving communication complaints, 70% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £1,926 across these cases.

All complaint themes raised: Communication (10), Other (7), Maintenance (6), Consultation (5), Financial (5), Complaints Handling (3).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/25/0097 2025-08-19
Factor Complied
The homeowner alleged the property factor breached the Code of Conduct. The Tribunal determined the application without a hearing, finding that the property factor had not breached the Code and dismissed the application.
"The First-tier Tribunal for Scotland Housing and Property Chamber decided that the application could be determined without a Hearing and that the property factors have not failed to comply with OSP6, OSP11 or Sections 2.7, 6.1, 6.4 and 6.12 of the Property Factors Code of Conduct effective from 16 August 2021."
Maintenance Communication Consultation Complaints Handling
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FTS/HPC/PF/25/1001 2025-08-15
Factor Complied
The homeowner alleged the factor failed to comply with the Code of Conduct regarding communication and repairs related to a stonework project. The tribunal found the factor's communication clear and unambiguous, and the homeowner failed to apply for a grant, dismissing the application.
"The tribunal having considered the evidence presented in the application, in the written submission from the property factor and in the oral evidence presented by the homeowner at the hearing take the view that the homeowner has not established that the property factor has failed to comply with the Code of Conduct"
Communication Other
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Rejected - Procedural
The homeowner's application was dismissed due to their failure to attend scheduled case management discussions.
"As the Homeowner failed to attend the scheduled CMD’s on two occasions the Tribunal dismissed the proceedings in terms of Procedure Rule 17(2)(b) as the Homeowner had failed to cooperate with the Tribunal by failing to attend the two scheduled CMD’s and the Tribunal could not deal with proceedings justly and fairly."
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Thinking of switching from Speirs Gumley Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Speirs Gumley Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1982-06-01
Company No. SC078921
Accounts Up to date
Directors 4
Avg. Tenure 10.8 yrs

FAQ

Has Speirs Gumley had any tribunal cases?
Yes, Speirs Gumley has had 17 tribunal cases since 2021, with 64% of complaints upheld.
How do I make a complaint about Speirs Gumley?
First, raise your complaint directly with Speirs Gumley using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Speirs Gumley?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.