The homeowner complained about delayed roof repairs and communication issues. The tribunal found the property factor had not failed to comply with the code of conduct and dismissed the application.
FTS/HPC/PF/25/1001
2025-08-15T12:00:00Z
Dismissed
The homeowner alleged the factor's communication about a stonework repair project was misleading, causing him to miss out on grant funding. The tribunal found the factor's communication clear and the homeowner's failure to apply for the grant was his own fault, dismissing the complaint.
"The homeowner appears to have taken no advice on his responsibilities as a homeowner and in particular the burdens place upon him as a homeowner to contribute to the common maintenance of the building where his flat is situated."
FTS/HPC/LM/24/1625
2025-03-14T12:00:00Z
Dismissed
The homeowner filed a complaint against the factor, but failed to attend two scheduled case management discussions. The tribunal dismissed the case because the homeowner did not cooperate.
FTS/HPC/PF/24/2699
2025-03-12T12:00:00Z
Complied
The homeowner complained about the property factor's breaches of the Code, resulting in a Property Factor Enforcement Order (PFEO). The tribunal found the factor had complied with the PFEO and ordered them to pay the homeowner £250.
"The Property Factor is ordered to pay the Homeowner the sum of £250 from its own funds in respect of her time and efforts, and the distress, worry and inconvenience caused to the Homeowner as a consequence of the Property Factor’s breaches of the Code."
FTS/HPC/PF/23/4336
2024-10-30T12:00:00Z
Failure to Comply
The homeowner complained that the factor gave incorrect advice about a neighbor's video doorbell installation and made an error in a letter. The tribunal found the factor breached the code of conduct by including an inaccurate reference from the title deeds but did not issue an enforcement order.
"The Tribunal determine that the Factor had breached section 2.1 of the 2012 Code of Conduct in relation to this part of his complaint."
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.