Tribunal Cases
All 20 Housing & Property Chamber decisions involving Redpath Bruce Property Management Limited
The homeowner complained about the factor's failure to provide compensation. The tribunal found the factor had complied with the order and issued a certificate of compliance.
The homeowners complained about the property factor's poor communication, failure to follow their own complaints procedure, and delays in providing financial information. The tribunal found the factor in breach of the code of conduct and ordered compensation.
The homeowner complained about the factor's communication regarding planned repairs and failure to respond to a complaint. The tribunal found the factor had failed to comply with the code regarding communication and complaints handling, but no enforcement order was issued. The factor was ordered to waive six months of management fees.
The homeowner complained about the property factor's handling of water ingress repairs. The tribunal found the factor had complied with their duties and the Code of Conduct, as they acted reasonably in addressing the issue and communicating with the homeowner's agent.
The homeowner complained about the factor's failure to deliver on agreed actions. The tribunal found that the homeowner had received compensation and the factor was no longer involved, so the application was dismissed.
The homeowner's application was rejected because she failed to provide requested information and demonstrate she was a homeowner as defined by the Act.
The homeowner and property factor reached a settlement agreement. The homeowner's complaint was withdrawn after the factor provided proof of payment to all parties, and the tribunal dismissed the application.
The homeowner complained that the factor was not properly managing the property insurance, specifically regarding the high premium. The tribunal found the factor had complied with the code and its duties, as the factor had sought multiple quotes through a broker and disclosed commission.
The homeowner claimed the factor provided misleading information about building insurance costs. The tribunal found the factor did not breach the code of conduct because the information came from the developer, and no order was made.
The homeowner complained about a breach of the Code of Conduct. The tribunal found the factor had breached its duties but, because the factor had already paid the compensation, decided not to issue a Property Factor Enforcement Order.
The homeowners complained about the property factor's poor communication, failure to follow their own complaints procedure, and delays in providing financial information. The tribunal found the factor in breach of the code of conduct and ordered compensation.
The homeowners complained about the property factor's poor communication, failure to follow their own complaints procedure, and delays in providing financial information. The tribunal found the factor in breach of the code of conduct and ordered compensation.
The homeowner had previously been awarded compensation and a Property Factor Enforcement Order (PFEO). The tribunal found the factor had complied with the order and paid the compensation.
The homeowner complained about the factor's insurance practices, specifically the cost and lack of transparency. The tribunal found the factor had not breached its duties regarding insurance and dismissed the complaint.
The homeowner complained about the level of compensation offered. The tribunal found that the compensation was appropriate and that a Property Factor Enforcement Order was not necessary, as the compensation had already been paid.
The homeowner complained about the level of compensation offered for issues with the property. The tribunal found that the compensation was sufficient and that a Property Factor Enforcement Order was not necessary.
The homeowner complained about the property factor's handling of a fire alarm system, including delays and overcharging. The tribunal found the factor did not properly carry out its duties and ordered compensation.
The homeowner complained about the factor's failures to communicate, follow procedures, and manage insurance. The tribunal found the factor had breached several sections of the Code of Conduct and ordered them to pay compensation.
The homeowner complained about the factor's failure to adequately communicate insurance details. The tribunal found the factor had initially failed to comply with the order but later provided the necessary information, and the order was deemed complied with.
The homeowner's application against the letting agent was rejected because they failed to provide necessary documentation, including proof of notifying the agent of the alleged breach as required by law.