Redpath Bruce Property Management Limited

The homeowner complained about the factor's failure to provide compensation. The tribunal found the factor had complied with the order and issued a certificate of compliance.

The homeowners complained about the property factor's poor communication, failure to follow their own complaints procedure, and delays in providing financial information. The tribunal found the factor in breach of the code of conduct and ordered compensation.

The homeowner complained about the factor's communication regarding planned repairs and failure to respond to a complaint. The tribunal found the factor had failed to comply with the code regarding communication and complaints handling, but no enforcement order was issued. The factor was ordered to waive six months of management fees.

The homeowner complained about the property factor's handling of water ingress repairs. The tribunal found the factor had complied with their duties and the Code of Conduct, as they acted reasonably in addressing the issue and communicating with the homeowner's agent.

The homeowner complained about the factor's failure to deliver on agreed actions. The tribunal found that the homeowner had received compensation and the factor was no longer involved, so the application was dismissed.