Ratings & Reviews

2.2★ weighted average calculated from 104 Google + 13 Trustpilot reviews

Recent Reviews

Google 1.0★
"This is the worst property management company it has been my misfortune to deal with. They don't answer emails if you complain they just blank you. They changed £1200 to repair a fence. The fence was 25 years old 8 post were put in and the 25year fence was nailed to the posts. Total rip off if..."
Brian Brogan 2025-12-02
Google 1.0★
"Totally Unprofessional, the managers tell you anything to placate you especially older owners/tenants our development under their stewardship has deteriorated dramatically, They recently recommended we should change our gardeners and although they were more expensive the service is now a joke!..."
John Whitelaw 2025-10-24
Google 5.0★
"Jamie Elder from Redpath Bruce has gone further than he has needed when he has been factoring our block of flats over the past several years. He has helped me at all times when needed and tried his best to find solutions for me. Thanks Jamie for all of your help over the years, it was very much..."
Ross 7 2025-10-17
Trustpilot
2.0★ (13)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View PDF →
Emergency Response
immediately
Routine Response
on the same day as your instruction, unless there is a good reason why this is not possible
Enquiry Response
within 5 working days
Complaint Response
within 5 working days
Billing Frequency
at least annually
Notice Period
3 months
Online Portal Code of Conduct 2021 Financial Conduct Authority
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

Redpath Bruce manages approximately 12,055 properties across 10 areas of Scotland.

Area Properties Market share
Glasgow 9,121 <5%
Edinburgh 1,500 <5%
Paisley & Renfrewshire 373 <5%
Ayrshire 353 <5%
Fife 222 <5%
Compare factors in Glasgow →
Based on 12,055 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
13
Cases
60%
Upheld
(avg: 69%)
5.0
Rate/10k
(avg: 4.7)
2
PFEOs
Enforcement
£900
Paid
Compensation
Communication
Top Issue
10 cases
All Complaint Types
Communication (10) Other (6) Maintenance (5) Complaints Handling (3) Financial (3) Insurance (2) Disclosure (1)

Complaint Pattern Analysis

Of 13 tribunal cases since 2021, 10 involved communication complaints and 6 involved other issues. Of cases involving communication complaints, 60% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £900 across these cases.

All complaint themes raised: Communication (10), Other (6), Maintenance (5), Complaints Handling (3), Financial (3), Insurance (2), Disclosure (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/2204 2024-05-29
PFEO Complied
The Tribunal found the Factor breached the Code of Conduct for not instructing emergency repairs in a timely manner. They also found a breach of section 6.1 of the Code of Conduct.
"Consequently, the Tribunal determine that the Factor has breached OSP6 of the 2021 Code of Conduct in relation to the emergency repairs required to the communal roof referred to in the Homeowner’s application."
Maintenance Communication
⚠ PFEO issued
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PFEO Pending
The Tribunal found Redpath Bruce Property Management in breach of the Code of Conduct and issued a PFEO requiring them to pay the homeowner £500.
"The Tribunal determined that the Factor had failed to comply with sections 6.1 and 6.4 of the Code of Conduct"
Communication
£500 compensation ⚠ PFEO issued
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FTS/HPC/PF/22/3665 2023-02-15
Breach - No Order
The Tribunal determined that the Factor breached the Code of Conduct by failing to respond to a complaint. The Tribunal did not issue a PFEO, noting the factor's apology and offer to waive management fees.
"The Tribunal whilst determining that the Factor is in breach of Sections OSP11 and 2.7 of the Code and on the understanding that the Factor will waive 6 month’s management fees does not consider it necessary to make a Property Factor Enforcement Order."
Communication Maintenance Disclosure Complaints Handling
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Thinking of switching from Redpath Bruce Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Redpath Bruce Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2008-08-27
Company No. SC347692
Accounts Up to date
Directors 4
Avg. Tenure 9.9 yrs

FAQ

Has Redpath Bruce had any tribunal cases?
Yes, Redpath Bruce has had 13 tribunal cases since 2021, with 60% of complaints upheld.
How do I make a complaint about Redpath Bruce?
First, raise your complaint directly with Redpath Bruce using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Redpath Bruce?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.