Tribunal Cases

The homeowner complained about the property factor's poor communication, failure to follow agreed procedures, and errors in invoicing. The tribunal found the factor had breached its duties and the Code of Conduct, issuing a Property Factor Enforcement Order.

The homeowner complained about the property factor's communication regarding insurance changes. The tribunal found the factor failed to notify homeowners of a substantial change to their insurance cover in a timely manner, but decided not to issue a Property Factor Enforcement Order.

The homeowner complained about the property factor's handling of finances. The tribunal found the factor had failed in their duties and ordered them to credit the homeowner's account.

The homeowner complained about the property factor's customer relations. The tribunal found the factor needed to improve training for their customer relations managers and proposed a Property Factor Enforcement Order.

The homeowner complained that the property factor was not providing a non-resident warden service as required by the deed of conditions. The tribunal found that the factor was acting on the instructions of the residents, who had voted against the warden, and dismissed the complaint.

The homeowner complained about the property factor's handling of tree maintenance and debt recovery. The tribunal found the factor had followed procedures and did not breach their duties or the code of conduct.

The homeowners complained about the property factor's failure to comply with the Property Factor Code of Conduct. The tribunal found the factor had initially failed but later complied with the Property Factor Enforcement Order, resulting in the factor paying £250 in compensation.

The homeowner complained about the property factor's failures to comply with their duties. The tribunal found in favor of the homeowner and issued a Property Factor Enforcement Order, including compensation and required changes to the factor's procedures.

The homeowner complained about the property factor's failure to comply with their duties. The tribunal found in favor of the homeowner and ordered the factor to refund repair costs, pay compensation, and correct their written statement and procedures.

The homeowner complained about the property factor's failure to comply with their duties. The tribunal found the factor in breach and ordered them to refund repair costs, correct their written statement, review repair procedures, and pay compensation.

The homeowner complained about the property factor's handling of an AGM and errors in the Written Statement of Services. The tribunal found in favor of the homeowner and ordered the factor to refund costs, pay compensation, and correct their documentation and procedures.

The homeowner complained that the property factor breached the 2021 Code of Conduct. The tribunal found the application did not comply with the Property Factors (Scotland) Act 2011 and dismissed the application.

The homeowner complained about the property factor providing incorrect information about voting arrangements. The tribunal found the factor was in error and ordered them to apologize, correct the information for all homeowners, and pay the homeowner £500.

The homeowner complained about late payment charges. The tribunal found the property factor had failed to comply with the Code of Conduct and ordered the removal of charges and compensation.

The homeowner complained about various issues including sewage, mailboxes, and the front door entry system. The tribunal found the property factor had not breached the code of conduct and dismissed the application, praising the factor's responsiveness.

The homeowner complained that the property factor exceeded their authority when instructing lift repairs. The tribunal found the factor did not follow the correct procedures outlined in the deed and failed to comply with their duties, but declined to issue a Property Factor Enforcement Order.

The homeowner complained about the property factor's failures in communication, maintenance, and financial transparency. The tribunal found the factor had breached several standards of practice and failed to carry out their duties to a reasonable standard, particularly regarding storm drain maintenance and account queries.

The homeowner complained, and the tribunal previously issued a Property Factor Enforcement Order (PFEO). The factor complied with the order, paying the homeowner £75 and confirming this to the tribunal.

The homeowner reported a leak in February 2021, but the factor initially dismissed it as a private issue, failing to investigate for over a month. The tribunal found the factor in breach of the Code of Conduct and proposed a Property Factor Enforcement Order (PFEO) with compensation.

The homeowner complained about the property factor's poor communication, failure to follow agreed procedures, and errors in invoicing. The tribunal found the factor had breached its duties and the code of conduct, issuing a Property Factor Enforcement Order.

The homeowner complained about misleading information in the factor's written statement and newsletters regarding discounts and prize draws for signing up to the client portal, and also about the factor's PMAS membership claim. The tribunal found the factor in breach of the code of conduct and issued a Property Factor Enforcement Order.

The homeowner complained about the property factor's failure to comply with their duties. The tribunal found the factor had complied with a previous order and the homeowner received the £500 compensation.

The homeowner complained about the property factor's failure to comply with their duties. The tribunal found the factor had failed and ordered £500 compensation, which was subsequently paid.

The homeowner complained about the property factor's actions. The tribunal found the factor had failed to comply with their duties, but after the factor apologized and paid compensation, a formal order was deemed unnecessary.

The homeowner complained about the lack of response to an enquiry about an invoice. The tribunal found the property factor had initially failed to respond, issuing a PFEO, but later complied by providing the requested information.

The homeowner complained about the property factor's slow response to their inquiries. The tribunal found the factor in breach of the Code of Conduct and ordered them to pay £300 in compensation.

The homeowner requested an extension to the deadline for reviewing the tribunal's decision. The tribunal refused the extension because it lacked the power to grant it and the homeowner provided no compelling reason.

The homeowner's application was rejected because they failed to provide necessary information and documentation, as requested by the tribunal. The tribunal found the homeowner did not comply with the rules.

The homeowner complained about the property factor's debt recovery process, including late payment charges and the use of Sheriff Officers. The tribunal found the factor followed procedures correctly and did not breach the code of conduct, dismissing the complaint.

The homeowner claimed the property factor had a conflict of interest by acting as a proxy at a meeting and not following the complaints procedure. The tribunal found the factor acted correctly and followed procedure.

The homeowner complained about the property factor's failure to properly discharge duties, specifically regarding fee changes. The tribunal found the factor had not followed proper procedures and ordered compensation and a written apology.

The homeowner complained about the factor's failure to comply with the Code of Conduct and carry out their duties. The tribunal found the factor in breach and ordered them to remove a charge and pay compensation.

The homeowner complained about the factor's failure to comply with the Code of Conduct and property factor duties. The tribunal found the factor in breach and ordered them to provide insurance documentation and pay compensation.

The homeowner complained that the property factor was not properly appointed. The tribunal agreed the factor lacked proper appointment but found the homeowner provided no evidence of loss and dismissed the application.

The homeowner complained and the tribunal found the factor should pay compensation. The tribunal ordered the factor to pay £200.00.

The homeowner complained about drainage issues and lack of information. The tribunal found the factor had failed in their duties and ordered them to pay compensation and provide documentation.

The homeowner complained about the property factor's failure to comply with a previous order regarding ground maintenance. The tribunal found that the factor had eventually complied, albeit late, and issued a certificate of compliance.

The homeowner complained about the factor's failures in carrying out their duties, including breaches of the Code. The tribunal found in favor of the homeowner and ordered the factor to provide a written apology, amend the landscape maintenance specification, provide a copy of the gardening specification, and pay compensation.

The homeowner complained about the property factor's failure to comply with the Property Factor Code of Conduct. The tribunal found the factor in breach and ordered them to pay £1500 compensation and undertake staff training. The factor complied with the order.

The homeowner claimed the property factor failed to meet its obligations. The tribunal determined the factor was not actually the property factor, so the complaint was dismissed.

The homeowner complained the factor failed to maintain the drainage system, inspect it at handover, and pursue the developer for costs. The tribunal found the factor had not failed in its duties because the homeowner didn't prove the factor was responsible before 2016, and the factor wasn't instructed to take action against the developer.

The homeowner complained about the property factor's failure to comply with the Code of Conduct, specifically regarding communication and providing information about applying to the Tribunal. The tribunal found the factor had failed to comply with sections 2.5 and 7.2 of the Code of Conduct, but did not issue any orders.

The homeowner complained about the factor's failure to progress drainage works and provide information. The tribunal found the factor had failed to comply with the code and its duties, causing distress, and ordered compensation.

The homeowner complained about the factor's failure to comply with their duties. The tribunal found the factor in breach and ordered them to pay compensation.

The homeowner was previously awarded compensation and the factor was ordered to pay it. The tribunal found the factor had complied with the order and issued a certificate of compliance.

The homeowner's complaint was dismissed because the tribunal found it was premature. The property factor had not been given sufficient time to respond to the complaint. The tribunal noted the factor's failure to acknowledge the initial complaint.

The homeowner had previously won a Property Factor Enforcement Order (PFEO) against the factor. The tribunal reviewed the case and found that the factor had complied with the order by paying the required amount.

The homeowner complained about the factor's failure to provide tender documentation and the basis of their management fee. The tribunal found that the Property Factor Enforcement Order had been complied with, including the payment of £300.

The homeowner complained about the factor's failures to maintain fire safety equipment, respond to communications, and ensure window cleaning. The tribunal found the factor in breach of its duties and issued a Property Factor Enforcement Order.

The homeowner complained about the factor's conduct. The tribunal found the factor failed to fully comply with the Code of Conduct and ordered the factor to pay the homeowner £200. The tribunal also issued a Property Factor Enforcement Order.

The homeowner complained about breaches of the Code of Conduct. The tribunal found the factor had breached their duties and ordered compensation.

The homeowner's property factor was previously issued a Property Factor Enforcement Order (PFEO). The tribunal reviewed the factor's actions and determined they had complied with the order, issuing a Certificate of Compliance.

The homeowner complained about the property factor's failure to comply with the Property Factors Code of Conduct. The tribunal found the factor in breach and ordered them to pay £100 in compensation, which they subsequently did.

The homeowner complained about the property factor's failures in several areas, including communication, insurance, and maintenance. The tribunal found the factor had failed to meet its obligations and ordered the factor to pay £300 in compensation.

The homeowner complained about the factor's failure to comply with the Code of Conduct. The tribunal found the factor had initially breached its duties, but subsequently complied with the proposed Property Factor Enforcement Order, leading to no further action.

The homeowner complained about the property factor's handling of a lift breakdown and delayed repairs. The tribunal found the factor had complied with the Code of Conduct, though there was a delay in lift repairs due to missing keys. No enforcement order was issued.

The homeowner complained that the property factor had not complied with a previous Property Factor Enforcement Order (PFEO). The tribunal found that the factor had complied with the PFEO and the case was closed.

The homeowner complained about the factor's actions, leading to a Property Factor Enforcement Order. The tribunal found the factor caused frustration and stress, ordering them to pay £100 compensation.

The homeowner complained about the factor's breaches of the Code of Conduct. The tribunal found the factor had breached its duties and issued a Property Factor Enforcement Order, which the factor later complied with, including paying £150 compensation.

The homeowner complained about the factor's breaches of the Code of Conduct and factor duties. The tribunal found the factor had failed to comply with its duties and issued a Property Factor Enforcement Order, which the factor subsequently complied with.

The homeowner complained about the factor's failure to comply with its duties. The tribunal found the factor had breached its duties and issued a Property Factor Enforcement Order (PFEO), which the factor later complied with.

The homeowner complained about the property factor's poor communication, failure to maintain the property, and failure to follow their own complaints procedure. The tribunal found the factor had breached multiple sections of the Code of Conduct and will issue a Property Factor Enforcement Notice.

The homeowner complained that the factor failed to comply with the code of conduct and their duties. The tribunal found the factor had failed to meet their obligations and issued a Property Factor Enforcement Order, which the factor later complied with.

The homeowner complained about the factor's failure to carry out duties and breaches of the code of conduct. The tribunal found the factor had not breached the code or failed in their duties and dismissed the application.

The homeowner complained about the factor's complaints procedure. The tribunal found the factor had not followed the correct procedure and issued a Property Factor Enforcement Order (PFEO). The factor then complied with the order.

The homeowner complained about the property factor's communication and insurance information. The tribunal found the factor had not breached the Code of Conduct and dismissed the application.

The homeowner complained about the factor's failure to provide clear information and a cleaning schedule. The tribunal found the factor had eventually complied with the Property Factor Enforcement Order and issued a certificate of compliance.

The homeowner complained about the property factor's handling of accounts and insurance. The tribunal found the factor had not breached the code of conduct, as the issues were outside their period of responsibility, and dismissed the complaint.

The homeowner complained about the lack of a clear written statement regarding landscaping arrangements. The tribunal found the factor had to provide a written statement, and after review, the factor complied with the order.

The homeowner had a Property Factor Enforcement Order issued against the factor. The tribunal found the factor had complied with the order, and issued a Certificate of Compliance.

The homeowner complained about the factor's failure to comply with the Property Factors Act. The tribunal found the factor had failed to carry out their duties and issued a Property Factor Enforcement Order.

The homeowner filed a complaint, but failed to provide requested information. The tribunal dismissed the application because the homeowner did not respond to requests for further information.

The homeowner's application was rejected because they failed to provide requested information to the tribunal, despite multiple requests and ample opportunity.

The homeowner's application was rejected because they failed to provide requested information. The tribunal dismissed the case.