The homeowner complained about the property factor's poor communication, failure to follow agreed procedures, and errors in invoicing. The tribunal found the factor had breached its duties and the Code of Conduct, issuing a Property Factor Enforcement Order.
"The Respondent has unreasonably delayed in attempting to resolve the concerns raised by the Applicant."
FTS/HPC/LM/24/3764
2025-10-21T12:00:00Z
Failure to Comply
The homeowner complained about the property factor's communication regarding insurance changes. The tribunal found the factor failed to notify homeowners of a substantial change to their insurance cover in a timely manner, but decided not to issue a Property Factor Enforcement Order.
"The tribunal found the factor failed to communicate the change in insurance cover timeously to homeowners."
FTS/HPC/PF/24/1936
2025-06-10T12:00:00Z
Failure to Comply
The homeowner complained about the property factor's handling of finances. The tribunal found the factor had failed in their duties and ordered them to credit the homeowner's account.
FTS/HPC/LM/24/1367
2025-03-13T12:00:00Z
Failure to Comply
The homeowner complained about the property factor's customer relations. The tribunal found the factor needed to improve training for their customer relations managers and proposed a Property Factor Enforcement Order.
"The Respondent is to submit to the Tribunal satisfactory documentation confirming a regular and appropriate training schedule for their customer relations managers."
FTS/HPC/PF/23/2570
2024-12-05T12:00:00Z
PFEO Issued - Non-Compliant
The homeowner complained that the property factor was not providing a non-resident warden service as required by the deed of conditions. The tribunal found that the factor was acting on the instructions of the residents, who had voted against the warden, and dismissed the complaint.
"The Respondent is not itself bound by the deed of conditions which forms part of the title conditions of the development. It is the proprietors of the burdened properties themselves who ought to act in keeping with the deed of conditions."
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.