Communication 3Repairs 2Complaints Handling 2Insurance 2Written Statement 2PF Duties 3
Recent Tribunal Decisions
FTS/HPC/PF/19/3413
2020-09-16T12:00:00Z
Failure to Comply
The homeowner complained about the Factor's failure to maintain the property. The tribunal found the Factor had not adequately cleaned the property or maintained the grounds and ordered them to carry out a deep clean, re-gravel the communal areas, and improve their inspection procedures.
"The Tribunal was satisfied that notwithstanding there had been a significant cleaning of the development undertaken in February this year further deep cleaning was required."
FTS/HPC/PF/18/1380
2018-10-29T12:00:00Z
Decision Issued
The homeowner complained about the property factor's handling of a cracking issue and insurance claims. The tribunal found the factor had acted promptly and appropriately, and did not uphold the homeowner's complaints.
"The Tribunal felt that the property factors could have been more empathetic in some of their correspondence with the homeowner, but did not hold that this amounted to a failure to comply with Section 2.5 of the Code of Conduct."
FTS/HPC/PF/18/0477
2018-08-30T12:00:00Z
Complied
The homeowner's complaint led to a Property Factor Enforcement Order (PFEO) against the factor. The tribunal found the factor had complied with the order, so no further action was needed.
"The tribunal determined that the factors had failed to comply with the Code of Conduct for Property Factors."
FTS/HPC/PF/17/0317
2017-11-21T12:00:00Z
Complied
The homeowner complained about the factor's failure to comply with the Code of Conduct. The tribunal initially issued a Property Factor Enforcement Order (PFEO), but the factor subsequently complied with the order.
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.