The homeowner alleged the factor failed to return funds, sent incorrect invoices, and had a non-functional contact number. The tribunal dismissed the application because the homeowner failed to cooperate by not providing information or attending the case management discussion.
"The Tribunal determined that the applicant had failed co-operate with the First-tier Tribunal to such an extent that the First-tier Tribunal could not deal with the proceedings justly and fairly and therefore dismissed the Application."
FTS/HPC/PF/24/1260
2024-10-30T12:00:00Z
Complied
The homeowner complained about the property factor's actions, including late payment charges and an unclear written statement. The tribunal found the factor had complied with a previous order to rectify these issues and issued a certificate of compliance.
"The Factor must repay the Homeowner the late payment charges that were issued before the date of issue of the amended written statement of services."
FTS/HPC/PF/24/0668
2024-04-03T12:00:00Z
Rejected
The homeowner's application was rejected because they failed to provide evidence that they had notified the property factor of their concerns, as required by the rules.
FTS/HPC/PF/23/4648
2024-03-28T12:00:00Z
PFEO Proposed
The homeowner complained about the property factor's failure to comply with the Code of Conduct. The tribunal found the factor in breach and ordered them to pay £100 compensation and update the homeowner's written statement.
"The Property Factor is required to pay to the Homeowner the sum of £100 from their own funds to compensate the Homeowner for the frustration and inconvenience caused as a result of the Property Factor’s failure to comply with the Code of Conduct for Property Factors."
FTS/HPC/PF/19/0553
2019-05-15T12:00:00Z
Failure to Comply
The homeowner complained that the property factor failed to establish their authority, communicate effectively, and address repairs. The tribunal found a breach of the Code regarding complaints handling and issued a Property Factor Enforcement Order.
"The Respondent has failed or unreasonably delayed in attempting to resolve the concerns raised by the Applicant."
68320 - Management of real estate on a fee or contract basis
Charges
None registered
Insolvency History
None
Coverage Area
4,505
Properties
0
Postcodes
0
Cities/Towns
AirdrieAlexandriaBailliestonBiggarBishopbriggsBridge of WeirCambuslangClarkstonClydebankCoatbridgeCrieffDumbartonDunfermlineDunoonEast KilbrideEdinburgh+18 more
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Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.