Ratings & Reviews

3.4★ weighted average calculated from 131 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Roofers Alex and Jamie from 91bc are like a breath of fresh air. I’ve had lots of problems with a leaking roof for years and various attempts have been made to fix it have not been successful. Alex and Jamie visited this morning, very polite and friendly, spent a lot of time inspected the roof..."
Claire 2025-12-15
Google 1.0★
"Absolutely appalling excuse of a factoring service. Massively inflated bills, threats of removal of owners belongings and consistent made up jobs to try and fund themselves money. When they're not pilfering their clients with monthly changing fees, and showing their embarrassing ineptitude such..."
Hayleigh Meg 2025-10-30
Google 5.0★
"I have today needed the services of roofers in my property in Dennistoun- and was delighted with the two roofers who attended- Alex and Jamie . Both were there before I arrived, absolutely courteous and helpful- and true tradesmen . Highly recommended."
Angela O sullivan 2025-10-22
Google Reviews
3.4★ (131)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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Emergency Response
one working day
Urgent Response
two working days
Routine Response
null
Enquiry Response
one working day
Complaint Response
five working days
Billing Frequency
monthly
Notice Period
90 days
Delegated Authority
£50 per share
Online Portal Code of Conduct 2021 RICS
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

91BC manages approximately 4,465 properties across 8 areas of Scotland.

Area Properties Market share
Glasgow 3,394 <5%
Edinburgh 534 <5%
Paisley & Renfrewshire 332 <5%
Lanarkshire 101 <5%
Stirling 49 <5%
Compare factors in Glasgow →
Based on 4,465 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
4
Cases
100%
Upheld
(avg: 69%)
4.5
Rate/10k
(avg: 4.7)
2
PFEOs
Enforcement
£175
Paid
Compensation
Communication
Top Issue
3 cases
All Complaint Types
Communication (3) Financial (3) Other (2) Maintenance (1) Disclosure (1)

Complaint Pattern Analysis

Of 4 tribunal cases since 2021, 3 involved communication complaints and 3 involved financial issues. Of cases involving communication complaints, 67% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £175 across these cases.

All complaint themes raised: Communication (3), Financial (3), Other (2), Maintenance (1), Disclosure (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/25/0916 2025-08-26
Rejected - Procedural
The homeowner's application was dismissed due to a failure to cooperate with the tribunal, specifically by not providing written representations and not attending the case management discussion.
"the Applicant had failed co-operate with the First-tier Tribunal to such an extent that the First-tier Tribunal could not deal with the proceedings justly and fairly and therefore dismissed the Application."
Communication Financial Other
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PFEO Complied
The tribunal found the factor breached the Code of Conduct, particularly regarding the portal fee and late payment charges, leading to the issuance of a Property Factor Enforcement Order. The factor subsequently complied with the order.
"The Tribunal determine that the Factor has not breached section 2.4 of the Code of Conduct in relation to this complaint as the Homeowner does not specify information or documents that the Factor has failed to provide in relation to this complaint."
Communication Financial Maintenance Other
£75 compensation ⚠ PFEO issued
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FTS/HPC/PF/24/0668 2024-04-03
Rejected - Procedural
The Tribunal rejected the homeowner's application because the homeowner failed to provide evidence of notification to the Property Factor.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
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Thinking of switching from 91BC Property Services Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with 91BC Property Services Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2015-08-07
Company No. SC512545
Accounts Up to date
Directors 3
Avg. Tenure 10.3 yrs

FAQ

Has 91BC had any tribunal cases?
Yes, 91BC has had 4 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about 91BC?
First, raise your complaint directly with 91BC using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from 91BC?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.