Ratings & Reviews

3.2★ weighted average calculated from 28 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Terrible agency. Only when moving out did they send builders around who turned it into an unliveable building site to fix the damp. Happy to be contacted for more information."
Ben P 2025-03-21
Google 1.0★
"TENANTS - Be careful. Similar to the review below, we got what we deemed fake professional cleaning charges. We also moved into a dirty and disgusting property, and had evidence in photos and emails, but this still wasn't enough to win the appeal against this company, and we have now lost £440..."
Lori Macdonald 2024-08-27
Google 1.0★
"They are one of worst agency in city Edinburgh. Avoid dealing with them. They tried to block our deposit and put a false claim of 475+ GBP using fake bills w/o date. We challenged the decision and attached is the document of decision in our favour. If you still wish to rent with them, do take..."
Kunal Vohra 2024-07-22
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Home Group Scotland's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Home Group Scotland, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Home Group Scotland manages approximately 705 properties across 6 areas of Scotland.

Area Properties Market share
Dumfries & Galloway 286 18%
Dundee 215 <5%
Glasgow 134 <5%
Edinburgh 45 <5%
Fife 20 <5%
Compare factors in Dumfries & Galloway →
Based on 705 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Home Group Scotland? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status —
Incorporated —
Company No. SP1935RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Home Group Scotland had any tribunal cases?
No, Home Group Scotland has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Home Group Scotland?
First, raise your complaint directly with Home Group Scotland using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Home Group Scotland?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.