Ratings & Reviews

2.3★ weighted average calculated from 83 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"I had a wonderful experience with Touchstone. Throughout my tenancy, they were always responsive and made sure my concerns were promptly addressed. The checkout process was smooth and hassle-free. I especially appreciate Karen’s professionalism and timely support whenever I needed assistance. I..."
Jones Andrew 2025-10-15
Google 1.0★
"Tried renting a property with them recently, even went for viewing, when my wife's employer's reference was pending we spoke to the reference agent and provided them with necessary documents and even asked if they want HR to contact them directly, they said they now have all they needed, only to..."
andy hungbo 2025-10-03
Google 1.0★
"We were contacted by Touchstone to ask if we were still interested in a flat we'd enquired about a while ago. It looked really nice and was cheaper than our current flat so we decided to apply. However, we heard nothing back after sending the application, not even a confirmation that they'd..."
Silja Koivuniemi 2025-09-12
Google Reviews
2.3★ (83)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Touchstone Corporate's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Touchstone Corporate, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Touchstone Corporate manages approximately 1,401 properties across 4 areas of Scotland.

Area Properties Market share
Edinburgh 1,005 <5%
Lothians 210 <5%
Glasgow 151 <5%
Aberdeen & Aberdeenshire 35 <5%
Compare factors in Edinburgh →
Based on 1,401 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Touchstone Corporate Property Services Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2003-03-12
Company No. 04695692
Accounts Up to date
Directors 4
Avg. Tenure 11.8 yrs

FAQ

Has Touchstone Corporate had any tribunal cases?
No, Touchstone Corporate has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Touchstone Corporate?
First, raise your complaint directly with Touchstone Corporate using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Touchstone Corporate?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.