Ratings & Reviews
Recent Reviews
Google
"Used to be with Ross and Liddell in our old property moved to new house where factors direct were factors and we can honestly say they have been brilliant one phone call and the problem is fix within a few days with top quality tradesmen, we do highly recommend Factors Direct they do what they say"
Google
"I am so happy our tenement switched to Factors Direct! They are a vast improvement on our previous factors. Their service is personal and they are quick to respond to requests and emails. I am delighted with the sub contractors they use for the garden and close and all the costs are reasonable too."
Google
"Our building moved to Factors Direct a little over a year ago. Storms and pre-existing issues have caused lots of roof problems, but they’ve been a constant help in sorting out repairs and getting agreement among owners for work to be done - all the stuff you don’t want to have to deal with..."
Written Statement of Services
- Emergency Response
- within 24 working hours
- Routine Response
- within 7 working days
- Enquiry Response
- 2 working days
- Complaint Response
- 7 working days
- Billing Frequency
- quarterly
- Notice Period
- 3 months
Online Portal
Code of Conduct 2021
Property Coverage
Factors Direct manages approximately 449 properties across 6 areas of Scotland.
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Get free quotes →Tribunal Record
No tribunal cases since 2021.
Had problems with Factors Direct Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2022-10-18
Company No.
SC747667
Accounts
Up to date
Directors
1
Avg. Tenure
3.2 yrs
FAQ
Has Factors Direct had any tribunal cases?
No, Factors Direct has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Factors Direct?
First, raise your complaint directly with Factors Direct using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Factors Direct?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.