Ratings & Reviews

1.3★ weighted average calculated from 46 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"SHOCKINGLY USELESS"
Laurie Loads 2025-08-03
Google 1.0★
"Have reported 2 issues over a 6 year period. First one was ignored and years later still never addressed, the 2nd one was reported in April 2025 and to date (end of July 2025) hasn't been dealt with. Absolutely perplexed by this as have never known anything like it."
T Mac 2025-07-24
Google 1.0★
"Potentially the worst factor or company I've ever came across. Charging homeowners up for 3.8k for a quarter and then not explaining the bills. Been told "I don't have an answer for that". Then receiving an email asking where my payment is when they can't explain my current bill for alleged..."
Graham Falk 2023-10-21
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Cumming Turner & Watt's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Cumming Turner & Watt, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Cumming Turner & Watt manages approximately 2,245 properties across 5 areas of Scotland.

Area Properties Market share
Glasgow 1,426 <5%
Lanarkshire 636 <5%
Paisley & Renfrewshire 164 <5%
Dumfries & Galloway 12 12%
Ayrshire 7 <5%
Compare factors in Glasgow →
Based on 2,245 registered properties. Source: Scottish Property Factor Register ↗.

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This factor has a poor record based on tribunal complaints. We can connect you with up to 3 better-rated, registered factors in your area — free and no obligation.

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Tribunal Record

View cases →
Since 2021
11
Cases
88%
Upheld
(avg: 69%)
35.6
Rate/10k
(avg: 4.7)
5
PFEOs
Enforcement
£9,300
Paid
Compensation
Communication
Top Issue
5 cases
All Complaint Types
Communication (5) Maintenance (5) Financial (3) Complaints Handling (3) Other (2) Disclosure (1) Insurance (1)

Complaint Pattern Analysis

Of 11 tribunal cases since 2021, 5 involved communication complaints and 5 involved maintenance issues. Of cases involving communication complaints, 100% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £9,300 across these cases.

All complaint themes raised: Communication (5), Maintenance (5), Financial (3), Complaints Handling (3), Other (2), Disclosure (1), Insurance (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/24/0904 2025-12-03
PFEO Proposed
The Tribunal found Cumming, Turner and Watt had breached the Code of Conduct by failing to respond to complaints and manage repairs. A Proposed Property Factor Enforcement Order was issued, including an apology and compensation of £5,000.
"The Tribunal therefore considers that the Respondent’s breaches have had extremely serious consequences and ought to be treated at the highest end of the scale of severity which the Tribunal uses to assess such matters."
£5,000 compensation
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PFEO Proposed
The tribunal found the factor in breach of the code of conduct and proposed to make a Property Factor Enforcement Order.
"Having made the above findings, the Tribunal proposes to make a Property Factor Enforcement Order in terms of Section 19 (2) of the Act."
View on HPC →
FTS/HPC/PF/24/1647 2025-09-06
PFEO Pending
The tribunal found the factor in breach of the 2021 Code for failing to communicate and address homeowner complaints. The tribunal issued a PFEO requiring apologies, staff training, and compensation.
"The Factor shall pay the Applicants the sum of £1000.00 for the worry, distress and inconvenience suffered by them as a result of the Factor’s breach of the 2021 Code."
Communication Maintenance Other
£1,000 compensation ⚠ PFEO issued
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Thinking of switching from Cumming Turner & Watt? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Cumming Turner & Watt? Read our step-by-step guide to making a formal complaint about your property factor.

FAQ

Has Cumming Turner & Watt had any tribunal cases?
Yes, Cumming Turner & Watt has had 11 tribunal cases since 2021, with 88% of complaints upheld.
How do I make a complaint about Cumming Turner & Watt?
First, raise your complaint directly with Cumming Turner & Watt using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Cumming Turner & Watt?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.