Cumming Turner & Watt

The homeowners complained about the factor's poor communication regarding repairs. The tribunal found the factor in breach of the code and ordered them to apologize, provide staff training, and pay £1000 compensation.

The homeowner's application was rejected because they failed to provide necessary documentation, including proof of notifying the property factor of the complaint and a copy of the written statement of services, despite multiple requests from the tribunal.

The homeowner complained about the property factor's failure to provide invoices for stair lighting and other charges. The tribunal found the factor had failed to comply with their duties and issued a Property Factor Enforcement Order.

The homeowner complained about a leak and lack of communication from the factor. The tribunal found the factor breached the code by failing to communicate for six months and ordered the factor to pay £300 compensation and provide an update on repairs.

The homeowner complained about the factor's failure to repair the roof, leading to water ingress. The tribunal found the factor in breach of their duties and ordered them to repair the roof, pay £2000 compensation, and provide evidence of completion.